• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 17.05.20, 23:21
  • Opened by: Monika Kunert
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #17950 - Theme update - not works

I cannot update theme. I updated file with this instruction: https://support.promokit.eu/index.php?do=details&task_id=13142

Than I can see only: Theme Updates Update service is temporary unavailable! Please try again later.

Comments

Fred 18 May 2020, 10:29

Hi, Monika Kunert.
Try manual update to 5.3.9 http://alysum5.promokit.eu/promokit/documentation/#theme_update then try again to update automatically

Monika Kunert 05 Jun 2020, 01:14

Hi! I updated manually to 5.3.9, now I am getting: “Cannot reach the update server”

Fred 05 Jun 2020, 18:49

As I can see the update is available in your back office https://take.ms/f4l5P

Monika Kunert 05 Jun 2020, 23:21

Here is what I’ve got after clicking on “Run Theme Update” button

Attachments:

Zrzut ekranu 2020-06-5 o 23.1... (53.5 KiB)
Fred 06 Jun 2020, 15:30

strange, try to update it manually

Monika Kunert 06 Jun 2020, 17:38

Could you tell me how?

One by one or I can take only the latest version?

Fred 06 Jun 2020, 19:03
Monika Kunert 06 Jun 2020, 22:01

I know how to update, but the question was can I update it to the newest version at one run?

So:
5.3.9 → 5.50

or step by step:
5.3.9 - > 5.4.0
5.4.0 → 5.4.1
5.4.1 → 5.5.0

Fred 06 Jun 2020, 22:05

yes, step by step

Monika Kunert 19 Jun 2020, 22:17

Thank you, will do it this way.

Fred 25 Jun 2020, 21:32

you are welcome