• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 18.05.20, 09:45
  • Opened by: Chiara Todisco
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #17953 - Error while installing a module

With the new update, if I try to install a module, I get this error.

Attachments:

image.png (64.5 KiB)

Comments

Fred 18 May 2020, 09:46

What is the module you try to install?

Chiara Todisco 18 May 2020, 09:47

Pantantis a third party module. It was already installed I have to install the updated version

Fred 18 May 2020, 09:53

Please try once more now

Chiara Todisco 18 May 2020, 10:54

Nothing remains the problem. I attach the file and the screen

Attachments:

image.png (239.2 KiB)
pagantis.zip (415.1 KiB)
Fred 18 May 2020, 11:33

Ho to access to server error logs to see in details what’s wrong?

Chiara Todisco 18 May 2020, 11:56

Via ftp

Fred 18 May 2020, 12:45

Ok, The module is installed now https://take.ms/0exig

Chiara Todisco 18 May 2020, 13:05

But the problem is solved only with this module? Because with the update the theme 5.5.0 Module section has problems. But in the module catalog the “learn more” links do not work. For all module.

Attachments:

Schermata 2020-05-18 alle 13.... (503.5 KiB)
Fred 18 May 2020, 13:20

Im not sure that is our problem.
- there is no any mention about that in the error logs
- there is no such problem in our demo and test server

Chiara Todisco 18 May 2020, 13:22

I understand, but before updating the theme everything was fine. Now do you confirm that I can install modules and update them without problems?

Fred 19 May 2020, 12:39

check out error logs of your server for the last couple of hours and try to find there an error related to one of our module. Then I can make a fix