- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 18.05.20, 09:45
- Opened by: Chiara Todisco
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #17953 - Error while installing a module
With the new update, if I try to install a module, I get this error.
Comments
What is the module you try to install?
Pantantis a third party module. It was already installed I have to install the updated version
Please try once more now
Nothing remains the problem. I attach the file and the screen
Attachments:
image.png(239.2 KiB)pagantis.zip(415.1 KiB)Ho to access to server error logs to see in details what’s wrong?
Via ftp
Ok, The module is installed now https://take.ms/0exig
But the problem is solved only with this module? Because with the update the theme 5.5.0 Module section has problems. But in the module catalog the “learn more” links do not work. For all module.
Attachments:
Schermata 2020-05-18 alle 13....(503.5 KiB)Im not sure that is our problem.
- there is no any mention about that in the error logs
- there is no such problem in our demo and test server
I understand, but before updating the theme everything was fine. Now do you confirm that I can install modules and update them without problems?
check out error logs of your server for the last couple of hours and try to find there an error related to one of our module. Then I can make a fix