- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 20.05.20, 18:24
- Opened by: Oscar Sanz
- Closed by: Fred
- Closed on: 23.06.20, 23:23
- Reason: Closed
- Comment: Glad to help!
Ticket #18000 - 51/5000 Amp: there are products that do not open, HTTP error 500
I am using the AMP module of your Theme and there are products that do not work and I get http error 500. I find it strange because it happens only with some products. I leave you the link of a couple of products:
https://misschica.online/en/mobile/product/397-pj-bottom-satinlace-trim https://misschica.online/en/mobile/product/120-mayfair-pj
Comments
Hi, Oscar Sanz.
Try to enable Debug Mode to see the error messages
it’s already on
The main problem as I can see is the you have outdated prestashop version. Can you update it to the latest version 1.7.6.5?
Is there any option to fix the problem without updating the prestashop?
We tried to update the prestashop previously and it gave us problems. The prestashop has a module to update it but it does not work and we did it manually but the web stopped working correctly.
I still see 1.7.2.5 https://take.ms/OrwZi
Is there any option to fix the problem without updating the prestashop?
We tried to update the prestashop previously and it gave us problems. The prestashop has a module to update it but it does not work and we did it manually but the web stopped working correctly.
I think I updated the AMP version. I put the version that corresponds to this version of the prestashop?
Have you changed code in the prestashop?
I didn’t touch anything yet
I can try to make it work on current version
It is that the prestashop has stopped working. If you can help me.
now I only get the error:
Notice: Undefined index: alternative_langs in /home2/divglamc/public_html/vendor/prestashop/smarty/sysplugins/smarty_internal_templatebase.php(157): eval () ‘d code on line 548
let me check…
I don’t have access to files https://take.ms/jJa8C
Already solved. I have disabled the amp but I can enable it for you to take a look and see if you can fix it
Yes, please enable it
It is already enabled. Do I need to put the web in debug mode?
It is already enabled. Do I need to put the web in debug mode?
Could you please give me a link to a page where I can see the issue?
https://misschica.online/en/mobile/product/397-pj-bottom-satinlace-trim
https://misschica.online/en/mobile/product/120-mayfair-pj
I don’t have access to theme files https://take.ms/xwOvO
host: ftp.misschica.online user: dinatur@misschica.online
pass: paGg*%k.K4)g
still the same https://take.ms/MmnZJ
user: dinatur2@misschica.online
user: dinatur2@misschica.online
now it should work https://misschica.online/en/mobile/product/397-pj-bottom-satinlace-trim