• Priority: High
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 26.05.20, 19:06
  • Opened by: Alberto Torrent

Ticket #18106 - don´t charge more productos

When ready for 24 or 48 products, they don’t charge, look a video please

https://www.loom.com/share/6ee3dfd103614bafa886795c7b903865

example: https://terminalbenicarlo.com/marca/item-internacional

can you help me pleasse?

Comments

Fred 27 May 2020, 12:50

I'm not able to connect to your server with provided credentials

Alberto Torrent 27 May 2020, 13:34

Now is a correct password.

can you help me please?

Fred 28 May 2020, 21:18

In progress...

Alberto Torrent 01 Jun 2020, 19:48

Hello, can you help m please?

Fred 01 Jun 2020, 22:00

Sorry for the delay. We will try to fix is as soon as possible.

Alberto Torrent 09 Jun 2020, 20:19

hello, I need fix my site, can you help me please?

Fred 09 Jun 2020, 23:49

The issue has been fixed. Please test to confirm the change https://take.ms/sFcpB

Alberto Torrent 10 Jun 2020, 16:19

Hello, I have the same problem https://terminalbenicarlo.com/outlet

second page no working http://prntscr.com/sx9o2p

can you help me please?

Fred 11 Jun 2020, 11:06

But everything was fine before, what did you do? I'm not sure that is a theme's issue

Alberto Torrent 11 Jun 2020, 11:38

No, when you click other page it doesn't work

https://terminalbenicarlo.com/carteras-de-mujer

http://prntscr.com/sxs5x6

Fred 11 Jun 2020, 11:42

I see the issue, but it worked fine before.

Alberto Torrent 11 Jun 2020, 13:48

can you help me please?

Fred 11 Jun 2020, 21:13

maybe you have installed some module or something else before, I need to figure our way could be a reason of the problem

Alberto Torrent 12 Jun 2020, 06:09

the problem is in the filter module, I am sure, but I can't find the solution, can you help me please?

Fred 12 Jun 2020, 09:40

I have asked you about modules. Did you installed some module or something else before?

Alberto Torrent 18 Jun 2020, 06:58

Hello, I have a problem, I don´t understand.

Example: https://terminalbenicarlo.com/bolsos-de-mujer

on this page, if filter by color or brand does not load the products, do your test please.

Fred 18 Jun 2020, 11:51

Please enable Debug Mode, I don't have access to your back office, the link is wrong https://terminalbenicarlo.com/admin857oxfrjy

Alberto Torrent 18 Jun 2020, 12:28
Fred 18 Jun 2020, 21:48

I have enabled Debug Mode to see the error messages.
Here is your solution https://www.prestashop.com/forums/topic/1024399-error-500-back-office-after-updating/

That is not a theme's issue

Alberto Torrent 19 Jun 2020, 09:24

I don´t enter to my backend, why? http://prntscr.com/t2jin9 module ps_mbo

urls don't work either, I have error 404 http://prntscr.com/t2jjqr

why?

can you help me please?

Fred 19 Jun 2020, 09:58
Alberto Torrent 19 Jun 2020, 13:21

I can delete this module?

I don't know how to fix it

Fred 19 Jun 2020, 13:41

you don't need to delete the module. Please read carefully the solution in that thread. That is not theme's problem.

Alberto Torrent 19 Jun 2020, 14:03

I don´t speak a good English, for my it´s one problem,

Alberto Torrent 19 Jun 2020, 16:36

now, everything is fine, I have deleted the ps_mbo module, but now I do not see articles on my mobile device

Fred 19 Jun 2020, 22:31

Something wrong with your prestashop configuration. you seems modified URL's. Try with default settings

Alberto Torrent 20 Jun 2020, 07:00

I reset prestashop configuration http://prntscr.com/t358nk but I don´t see product in my mobile device why?

I don´t kown, problem, always problem.

I`m very tired just now!!

Fred 21 Jun 2020, 17:21

I have no idea how it's possible but you have wrong address in whole website. https://take.ms/tKnnO - seems some module change that address of something else. All works fine by default

Alberto Torrent 21 Jun 2020, 17:51

but the PK_amp module is yours, if I delete it I can't use mobile, navigation with APM is better

Fred 21 Jun 2020, 20:09

I just changed products quantity and it just works for me https://take.ms/Ut82x How to reproduce the issue?

Alberto Torrent 21 Jun 2020, 20:21

try your load 48 products please.

Alberto Torrent 22 Jun 2020, 08:06
Fred 22 Jun 2020, 09:14

All your problems comes from here https://take.ms/8nhic as I wrote you before. That is not a theme or a modules problem, but your configuration

Alberto Torrent 22 Jun 2020, 09:42

what solution?

solution 1? /{module}{/:controller}

solution 2? -modulo/{module}{/:controller}

solution 3? {id}/{module}{/:controller}

can you help me please?

Fred 22 Jun 2020, 10:01

that is not related to the theme. use default configuration.

Alberto Torrent 22 Jun 2020, 11:47
Alberto Torrent 23 Jun 2020, 09:07

now it looks good on mobile device, but does not load 48 products, can you help me please?

https://www.loom.com/share/445fb79ab9bb4cea86dd911598da4153

Alberto Torrent 24 Jun 2020, 14:04

Hellp, I need delete this option http://prntscr.com/t5litw

not load 48 products, can you help me please?

I pay for your suport. really?

You have to help me

Fred 24 Jun 2020, 17:27

Please disable "Lazy Load" option in Theme Settings while we are looking for a solution

Alberto Torrent 24 Jun 2020, 17:56

Ok, I just disable Lazy Load.

Alberto Torrent 24 Jun 2020, 17:57

Hello, with disable load lazy all it´s good!!!

Alberto Torrent 24 Jun 2020, 17:58

with lazy load off everything works fine! :)

Fred 24 Jun 2020, 17:59

ok, we will try to find a solution as soon as possible.
The problem here is that prestashop doesn't provide registered event for finishing load products.