- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 26.05.20, 19:06
- Opened by: Alberto Torrent
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #18106 - don´t charge more productos
When ready for 24 or 48 products, they don’t charge, look a video please
https://www.loom.com/share/6ee3dfd103614bafa886795c7b903865
example: https://terminalbenicarlo.com/marca/item-internacional
can you help me pleasse?
Comments
I’m not able to connect to your server with provided credentials
Now is a correct password.
can you help me please?
In progress…
Hello, can you help m please?
Sorry for the delay. We will try to fix is as soon as possible.
hello, I need fix my site, can you help me please?
The issue has been fixed. Please test to confirm the change https://take.ms/sFcpB
Hello, I have the same problem https://terminalbenicarlo.com/outlet
second page no working http://prntscr.com/sx9o2p
can you help me please?
But everything was fine before, what did you do? I’m not sure that is a theme’s issue
No, when you click other page it doesn’t work
https://terminalbenicarlo.com/carteras-de-mujer
http://prntscr.com/sxs5x6
I see the issue, but it worked fine before.
can you help me please?
maybe you have installed some module or something else before, I need to figure our way could be a reason of the problem
the problem is in the filter module, I am sure, but I can’t find the solution, can you help me please?
I have asked you about modules. Did you installed some module or something else before?
Hello, I have a problem, I don´t understand.
Example: https://terminalbenicarlo.com/bolsos-de-mujer
on this page, if filter by color or brand does not load the products, do your test please.
Please enable Debug Mode, I don’t have access to your back office, the link is wrong https://terminalbenicarlo.com/admin857oxfrjy
It´s a correct url
https://terminalbenicarlo.com/admin57oxfrjy
I have enabled Debug Mode to see the error messages.
Here is your solution https://www.prestashop.com/forums/topic/1024399-error-500-back-office-after-updating/
That is not a theme’s issue
I don´t enter to my backend, why? http://prntscr.com/t2jin9 module ps_mbo
urls don’t work either, I have error 404 http://prntscr.com/t2jjqr
why?
can you help me please?
But I gave you solution what you need to do. ——- https://www.prestashop.com/forums/topic/1024399-error-500-back-office-after-updating/
I can delete this module?
I don’t know how to fix it
you don’t need to delete the module. Please read carefully the solution in that thread. That is not theme’s problem.
I don´t speak a good English, for my it´s one problem,
now, everything is fine, I have deleted the ps_mbo module, but now I do not see articles on my mobile device
Something wrong with your prestashop configuration. you seems modified URL‘s. Try with default settings
I reset prestashop configuration http://prntscr.com/t358nk but I don´t see product in my mobile device why?
I don´t kown, problem, always problem.
I`m very tired just now!!
I have no idea how it’s possible but you have wrong address in whole website. https://take.ms/tKnnO - seems some module change that address of something else. All works fine by default
but the PK_amp module is yours, if I delete it I can’t use mobile, navigation with APM is better
Other problem…
https://terminalbenicarlo.com/bolsos-de-mujer
http://prntscr.com/t3tc0t http://prntscr.com/t3tc50
I´m very tired
I just changed products quantity and it just works for me https://take.ms/Ut82x How to reproduce the issue?
try your load 48 products please.
Other example….
https://terminalbenicarlo.com/bolsos-de-mujer/bolso-jute-pu-312x2x23-beige
No charge product comments http://prntscr.com/t436zo
I don´t know
All your problems comes from here https://take.ms/8nhic as I wrote you before. That is not a theme or a modules problem, but your configuration
what solution?
solution 1? /{module}{/:controller}
solution 2? -modulo/{module}{/:controller}
solution 3? {id}/{module}{/:controller}
can you help me please?
that is not related to the theme. use default configuration.
Other example….
https://terminalbenicarlo.com/bolsos-de-mujer/bolso-jute-pu-312x2x23-beige
No charge product comments http://prntscr.com/t436zo
I don´t know
now it looks good on mobile device, but does not load 48 products, can you help me please?
https://www.loom.com/share/445fb79ab9bb4cea86dd911598da4153
Hellp, I need delete this option http://prntscr.com/t5litw
not load 48 products, can you help me please?
I pay for your suport. really?
You have to help me
Please disable “Lazy Load” option in Theme Settings while we are looking for a solution
Ok, I just disable Lazy Load.
Hello, with disable load lazy all it´s good!!!
with lazy load off everything works fine! :)
ok, we will try to find a solution as soon as possible.
The problem here is that prestashop doesn’t provide registered event for finishing load products.