• Priority: Medium
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 28.05.20, 16:19
  • Opened by: minim0 minim0
  • Closed by: Fred
  • Closed on: 24.06.20, 10:04
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #18151 - Problems with "product list" and "isotope"

Hello, congratulations for your beautifull theme. My product list and isotipe modules doesn´t show the products.

“isotope”: It seems that I cant select categorys to show.
“product list”: I can select categories but it doesnt show the products.

I followed your recomendations for the “performance” section. I emptied the cache and updated faceted search.

please give me a hint to solve those problems
thanks a lot!


iso1.jpg (44 KiB)
home-all-with-only-3.jpg (41.6 KiB)
selection-in-product-list.jpg (48.5 KiB)
selection-in-product-list-not... (29.6 KiB)


Fred 28 May 2020, 16:28

Thank you!
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

minim0 minim0 02 Jun 2020, 16:48

Thanks Fred, now is complete.

Fred 03 Jun 2020, 17:21

Sorry for the delay.
I just checked your isotope module configuration and it's correct, maybe you just don't have "new" products?
The same for category, as I can see you have selected ROOT category in the widget settings, maybe there are no products?