Ticket #18160 - Layout Builder keeps loading ever

Hi, in BO any Layout Builder (page, footer, etc..) keeps loading for ever, and doesn´t let me work on it.


Fred 29 May 2020, 10:46

Hi, Francisco Jose Armero Alcaraz.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP

Francisco Jose Armero Alcaraz 29 May 2020, 11:29

Filled. Thank you.

Fred 29 May 2020, 22:47

I can't find where access to files in you cpanel.
Please do the following:
- open the file /modules/pspagebuilder/views/js/admin/widget.js
add a line #275:

async: false,

it should look like this https://take.ms/naBT4

Francisco Jose Armero Alcaraz 30 May 2020, 08:54

Done, but still does not works.


builder.jpg (16.9 KiB)
Fred 30 May 2020, 09:36

it works for me now https://take.ms/qRZkf

Francisco Jose Armero Alcaraz 30 May 2020, 10:09

Not for me, what could be happening?


builder2.jpg (95.3 KiB)
Fred 30 May 2020, 10:12

it could be a cache of your browser, try to open the page in incognito mode

Francisco Jose Armero Alcaraz 30 May 2020, 10:56

At last, it works. Incognito mode was something I tried at the begining but didn´t work. I cleaned all cache in browser too, but still didn´t work. But now, I have restarted my computer and then it works, good news at last. Sorry for the inconvenience. Thank you so much.

Fred 01 Jun 2020, 10:41

Great! no problem