- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 02.06.20, 23:06
- Opened by: Yiannis Koutsoumpidis
- Closed by: Fred
- Closed on: 17.06.20, 23:12
- Reason: Closed
- Comment: Glad to help!
Ticket #18201 - AMP Mobile front-page does not show Instagram images.
Lately we see “There is no Instagram images to show” message in mobile. Desktop module works and shows images correctly.
Comments
Unable to connect to server through FTP. Please check out credentials in your profile
Please try again, I recreated the user
I have tried different options but still the same https://take.ms/crbfc
I do not understand why. Please try with the IP 172.104.133.177
I see that the ftp resolves to a different iP
Yes, that’s it.
I have updated AMP Instagram widget, please try to add it
No, this didn’t work.
Let me know when your website will be available and I’ll check that out
Please check now it’s fixed.
Hi, Yiannis.
Something strange is going on with instagram on your side.
The widget what available by default with the theme works on our server but not in your. Then I have found another solution and make an update of your instagram widget and see the same issue, it works in our server but not on yours.
Hello, though this issue is for Instagram, not our account specific, I tested with @prestashop too and it shows the same “no images”. I don’t understand either.
Did you enable developer mode and forgot to disable it? Our mobile site was down all day yesterday
I’m sorry, my fault. But as I can see mobile site works fine
Keep working on solution for Instagram
We had this error in mobile when the visitor went to categories and dev mode was enabled.
Attachments:
103338570_578937516360249_198...(168.4 KiB)Do we have an update for the instagram module? Thanks
not yet, we are working on that
Unable to connect to your server https://take.ms/z4AGU
Please try again, we changed the ftp host to the domain name and it’s working
Now it works https://take.ms/gKEi6
Great thanks