• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 03.06.20, 13:28
  • Opened by: videotradesrl
  • Closed by: Fred
  • Closed on: 24.06.20, 10:06
  • Reason: Closed
  • Comment: Glad to help!

Ticket #18205 - Installation failed

Hello,

I’ve tried to install Alysum theme both via FTP and via Browser but when I install it, disappear the classic theme also and the main url returns an HTTP erros.
I’ve also tried to cancel the actual shop and re-install it but it didn’t work.
Valerii suggested me to check php settings and it seems to be all right.

Best regards,

Aniello

Comments

Fred 03 Jun 2020, 13:39

I just installed it for you

videotradesrl 05 Jun 2020, 00:48

Hello Fred,
the website loads after minutes, there is something wrong.

Fred 05 Jun 2020, 08:59

I just configured your website performance and now it loads pretty fast

videotradesrl 05 Jun 2020, 09:05

Hello Fred,
thanks for your feedback.
Can I know what were the problems? Can you also tell me performance settings to set?

Best regards

Fred 05 Jun 2020, 09:41

There was no any problems.

See theme’s documentation http://alysum5.promokit.eu/promokit/documentation/#performance