- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 05.06.20, 08:25
- Opened by: Estelle Lointier
- Closed by: Fred
- Closed on: 05.06.20, 18:23
- Reason: Closed
- Comment: Glad to help!
Ticket #18236 - Can't access "theme setting 2020" show only "invalid security key"
Hi I just installed yesterday the Alysum theme, and first before starting to customize the theme I wanted to see the different theme options.
But when I click on “theme setting 2020” under PROMOKIT and just below “alysum menu” I get this message:
Security key invalid
with 2 options:
- “get out” button
- “continue with risk” button
If I click on get out I come back on the presta shop backoffice main board
And If I click on “continue with risk” (Yes I took the risk :/) I come back on the presta shop backoffice under “theme setting 2020” but the page is empty, white with no elements.
Could you please let me know how to fix this issue, cause I cannot start with this major bug.
Comments
screenshot of the empty page
Please let me know, I used “alysum- v5.5.0 zip” under prestashop 1.7.x version thank you for your help!
Attachments:
Capture d’écran 2020-06-05 a...(86.3 KiB)Hi, Estelle Lointier.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office
Oh sorry! try again and let me know
I just make a reset, now it works
Thank you very much! did I installed it wrongly?
I have no idea what was wrong there
Ok thank you!