• Closed by: Fred
  • Closed on: 05.06.20, 18:23
  • Reason: Closed
  • Comment: Glad to help!

Ticket #18236 - Can't access "theme setting 2020" show only "invalid security key"

Hi I just installed yesterday the Alysum theme, and first before starting to customize the theme I wanted to see the different theme options.
But when I click on “theme setting 2020” under PROMOKIT and just below “alysum menu” I get this message:

Security key invalid

with 2 options:
- “get out” button
- “continue with risk” button

If I click on get out I come back on the presta shop backoffice main board
And If I click on “continue with risk” (Yes I took the risk :/) I come back on the presta shop backoffice under “theme setting 2020” but the page is empty, white with no elements.

Could you please let me know how to fix this issue, cause I cannot start with this major bug.

Attachments:

Capture d’écran 2020-06-05 a... (82 KiB)

Comments

Estelle Lointier 05 Jun 2020, 08:31

screenshot of the empty page
Please let me know, I used “alysum- v5.5.0 zip” under prestashop 1.7.x version thank you for your help!

Attachments:

Capture d’écran 2020-06-05 a... (86.3 KiB)
Fred 05 Jun 2020, 09:42

Hi, Estelle Lointier.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

Estelle Lointier 05 Jun 2020, 09:44

Oh sorry! try again and let me know

Fred 05 Jun 2020, 10:05

I just make a reset, now it works

Estelle Lointier 05 Jun 2020, 10:08

Thank you very much! did I installed it wrongly?

Fred 05 Jun 2020, 10:23

I have no idea what was wrong there

Estelle Lointier 05 Jun 2020, 10:43

Ok thank you!