• Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #18237 - Unable to run online chat script

Hello,

I am trying hard with Tidio support to run their script for online chat on my website without any luck.
I did as they suggested and as they usually do that, I installed HTML box module, inserted their single line script and turned off HTML purifier. But it does not work.

Any idea what can be blocking the script?

Thanks,
Rado

Attachments:

html-purifier-off.jpg (253.9 KiB)
html-box.jpg (211.3 KiB)
script.jpg (146 KiB)

Comments

Fred 05 Jun 2020, 10:22

Hi, Radoslav. Why do you think that is a theme’s issue.
Try to add that script line directly to a file

Radoslav Polasek 07 Jun 2020, 12:33

Hi Fred,

Do you mean footer.tpl? I tried but it did not work for me. Maybe I did not place it in a right place in the code? I saw there are more than one footer.tpl files but of course I placed it in the one within a theme folder.

I do not know.

Fred 07 Jun 2020, 15:07

Footer.tpl is a right file.
You can also try this one: /themes/alysum/templates/_partials/javascript.tpl

That is not theme’s issue

Radoslav Polasek 20 Jun 2020, 00:21

In case you are willing to help, I want to use SmartSupp instead of Tidio mentioned at the beginning of this conversation (it has no Czech localization). There are 2 options with SmartSupp, a module or a piece of code. You can find the module installed. Login credentials are the following.
Username: info@goodtea.eu
Password: s-martSUP!20
Thanks.

Marek 20 Jun 2020, 14:08

Hi, Radoslav.
I replaced your Tidio chat to SmartSupp or you want have 2 chats on your site?

Radoslav Polasek 20 Jun 2020, 23:08

No, only the SmartSupp app. Thanks.
I am just testing it. Any idea how to make the chat box correctly localized? I mean if my selected language is English, the chat box should be displayed in English. If my selected language is Czech, it should be displayed in Czech… automatically.
Thanks.

Marek 21 Jun 2020, 13:49

I’ve added a localization for your chat
Could you check it?

Radoslav Polasek 23 Jun 2020, 08:39

Looks good. Thanks.
How much do I owe you?

Fred 23 Jun 2020, 16:19

30 Euro. Do you need a new invoice?

Radoslav Polasek 23 Jun 2020, 22:40

yes, please

Fred 23 Jun 2020, 23:37

Here is it

Attachments:

promokit_invoice_00032.pdf (52.9 KiB)
Radoslav Polasek 25 Jun 2020, 15:34

Paid.
Thank you.

Fred 25 Jun 2020, 15:41

Thank you very much

Radoslav Polasek 06 Jul 2020, 12:21

Hi,
For some reason, the chat window stopped switching languages. It is always Czech now.
Can you please check what is wrong?
Thank you,
Rado

Fred 06 Jul 2020, 20:55

as I can see that’s caused by one of your module. try to disable one by one you third party modules

Radoslav Polasek 06 Jul 2020, 22:30

I have disabled all modules installed recently without any luck. The problem still exists.
Can you dig deeper and let me know which module might be in conflict?
Thanks a lot!

Fred 07 Jul 2020, 11:39

again something wrong with back office https://take.ms/UcJ1p

Radoslav Polasek 07 Jul 2020, 16:42

Yes, we had some cache related technical issues on the website but it is accessible again.

Fred 08 Jul 2020, 18:27

I just checked, there are no any options in that module. I have no idea what’s wrong with that

Radoslav Polasek 09 Jul 2020, 11:16

It was implemented by your colleague and I guess he used SmartSupp API to make it work. Can he check it?

Fred 09 Jul 2020, 11:17

Ok, I see, I’ll ask him

Radoslav Polasek 09 Jul 2020, 11:23

thanks

Marek 09 Jul 2020, 15:29

Hello Radoslav!
The script responsible for multilanguage has been commented out.
I was fixed it and now it working fine.
You can find the script in next path: /themes/alysum/templates/_partials/javascript.tpl
If you will plan to increase the number of languages ​​on your site, you should expand the script here

Radoslav Polasek 10 Jul 2020, 11:24

Hi Marek,
Who could comment it out? I did not do it.
Terrible. There are ghosts in my e-shop.
Thanks a lot!

Fred 11 Jul 2020, 11:46

you are welcome