- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 08.06.20, 12:48
- Opened by: Marianne van der Sluis
- Closed by: Fred
- Closed on: 24.06.20, 21:00
- Reason: Closed
- Comment: Glad to help!
Ticket #18259 - Update homepage crash
Hi I have updated to newest version and now my homepage is all confused?
Please help!!
Comments
When i try to get into : ‘positioning a module’ to try to hook pagebuilder to home I get an error 500
I’m trying different things but your expertise is needed here
Hi, Marianne van der Sluis.
Which store do you mean? eenhoorn.eu?
Yes!
Product pages are also affected and show no buttons add to cart
Maybe I shoud put the backup back?
give me a moment
something strange is going on, The new module Theme Settings won’t be installed correctly. can you restore a backup?
OK, it all looks a lot better!! Quite a relieve!
Now a few modules are activated that I de-activated in the past (like cookie-message newsletter)
Why did this update go so wrong?
What did you do to fix it? (so I can do things myself in the future)
Oh?
I thought it worked better….
A backup is possible but throws away som work and orders now
Yes I see now: the themesettings are gone
I’m going to ask to put the backup back (what a shame)
no other way to reinstall the settings module?
Question, I have ‘reset’ the module Theme Settings
–> now it is visible in de BO
–> seems to work
Can you check if it works well?
It looks like it all works now….
I can see the new settings module, new layout, nice, but…
but it did not remember our settings like font-size etc, I’m now going foreward with putting the backup back in.
Ok, let me know if you will need some help
We have put the backup back.
But I don’t think it is wise to run the theme-upgrade again. I don’t want the big hassle again.
Maybe better to wait until the next theme-upgrade?
What happened to that this worked so badly?
We currently working on the next version. Yes, please wait and make an update to 5.5.1, hope we will fix those issues
Fred have you done anything to our site today? We are having serious troubles
OK we will wait with that
We didn’t touch anything. What’s wrong now?
All is well now, we restored the old backup, and we will ignore updates for a while
Ok, let me know in case some questions