• Closed by: Fred
  • Closed on: 24.06.20, 21:00
  • Reason: Closed
  • Comment: Glad to help!

Ticket #18259 - Update homepage crash

Hi I have updated to newest version and now my homepage is all confused?
Please help!!

Comments

Marianne van der Sluis 08 Jun 2020, 13:03

When i try to get into : ‘positioning a module’ to try to hook pagebuilder to home I get an error 500

I’m trying different things but your expertise is needed here

Fred 08 Jun 2020, 13:08

Hi, Marianne van der Sluis.
Which store do you mean? eenhoorn.eu?

Marianne van der Sluis 08 Jun 2020, 13:10

Yes!

Marianne van der Sluis 08 Jun 2020, 13:11

Product pages are also affected and show no buttons add to cart

Marianne van der Sluis 08 Jun 2020, 13:25

Maybe I shoud put the backup back?

Fred 08 Jun 2020, 13:28

give me a moment

Fred 08 Jun 2020, 13:33

something strange is going on, The new module Theme Settings won’t be installed correctly. can you restore a backup?

Marianne van der Sluis 08 Jun 2020, 13:40

OK, it all looks a lot better!! Quite a relieve!
Now a few modules are activated that I de-activated in the past (like cookie-message newsletter)
Why did this update go so wrong?

What did you do to fix it? (so I can do things myself in the future)

Marianne van der Sluis 08 Jun 2020, 13:41

Oh?
I thought it worked better….
A backup is possible but throws away som work and orders now

Marianne van der Sluis 08 Jun 2020, 13:45

Yes I see now: the themesettings are gone
I’m going to ask to put the backup back (what a shame)

no other way to reinstall the settings module?

Marianne van der Sluis 08 Jun 2020, 13:59

Question, I have ‘reset’ the module Theme Settings

–> now it is visible in de BO
–> seems to work

Can you check if it works well?

Marianne van der Sluis 08 Jun 2020, 14:14

It looks like it all works now….
I can see the new settings module, new layout, nice, but…

but it did not remember our settings like font-size etc, I’m now going foreward with putting the backup back in.

Fred 08 Jun 2020, 14:41

Ok, let me know if you will need some help

Marianne van der Sluis 08 Jun 2020, 19:30

We have put the backup back.
But I don’t think it is wise to run the theme-upgrade again. I don’t want the big hassle again.
Maybe better to wait until the next theme-upgrade?
What happened to that this worked so badly?

Fred 09 Jun 2020, 09:58

We currently working on the next version. Yes, please wait and make an update to 5.5.1, hope we will fix those issues

Marianne van der Sluis 09 Jun 2020, 10:02

Fred have you done anything to our site today? We are having serious troubles

Marianne van der Sluis 09 Jun 2020, 10:05

OK we will wait with that

Fred 09 Jun 2020, 10:30

We didn’t touch anything. What’s wrong now?

Marianne van der Sluis 09 Jun 2020, 15:10

All is well now, we restored the old backup, and we will ignore updates for a while

Fred 09 Jun 2020, 15:11

Ok, let me know in case some questions