- Priority: 0
- Status: Closed
- Theme: Venedor
-
Assigned To:
Fred
- Private: No
- Open Date: 10.06.20, 16:11
- Opened by: Lafont Thomas
- Closed by: Fred
- Closed on: 08.09.20, 11:35
- Reason: Closed
- Comment: Glad to help!
Ticket #18288 - Several problems during installation
For website : https://www.histoiredetoffes.ovh
Hello,
We bought a new license for a new site, and following the installation, we encounter exactly the same problems as the previous times.
1. The product list page is blank.
2. The shopping cart space at the top of the page is broken. It was in place, and as soon as we added a product to the cart, it did not display correctly.
Can you please look at and correct these two points?
thank you
PS: I would like to take this opportunity to tell you that we have struggled enormously to add the new license to your support tools. Since the first license was expired, we could not create tickets while we added a seoncde license purchased today.
Comments
Hi, Thomas.
Please make sure you have php version 7.2.x because 7.3 doesn’t supports by prestashop yet
Hello,
Yes, we are of course PHP 7.2 now.
But the problems are still there.
Thank you for your comeback.
Ok, I see.
Please also upgrade your prestashop to latest version. There is an error in the native prestashop module Faceted Search
Hello
Did you activate the errors? The site no longer works.
And normally there is no need to update Prestashop. We have several Prestashop on this same version and with your theme on it.
Thank you for your quick return.
Yes, I have enabled Debug Mode to see what is going on. Now it’s disabled
https://www.histoiredetoffes.ovh/fr/4-deco-textile
The problem is still there: Blank page
And the basket problem is still there too:
See attached file
Attachments:
Pb.jpg(69.6 KiB)Please also upgrade your prestashop to latest version.
The update has been made.
The site is stuck in maintenance, is this normal? Are you working on it?
Impossible to deactivate it … neither in the theme nor in the PS options
It’s good !
All is fine now?
it’s all perfect now.
thank you
you are welcome
Hello,
As requested, we have updated Prestashop.
Unfortunately, problems still remain.
The drop-down list (JS) for selecting the language no longer works.
And the basket does not work either, the display is completely broken.
Look in the attachment.
Thank you for your quick return.
Attachments:
index.png(93.2 KiB)As I can see the cart in header is not a part of our theme, you seems using third party module.
382/5000
Hello and thank you for your answer.
Another module used? However, we do use the original Prestashop basket block.
How is this possible? Where does this module come from?
Because the problem has been present since the first day of installing your Theme.
Can you explain a little more please? And tell us how to fix it on our side?
thank you
I didn’t touch anything but now the cart looks fine https://take.ms/2S9Cy