• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 12.06.20, 18:57
  • Opened by: Leonor F.
  • Closed by: Fred
  • Closed on: 24.06.20, 22:36
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #18316 - Theme does not update

Hello,
Is it necessary to have an active support contract to update the theme?
I have tried several times to update the theme version but it remains in the previous version.
A message appears saying that the update has been carried out but is still in the previous one
Can you verify please?
I have already paid the renewal for 6 months of my support
Thank you

Comments

Fred 13 Jun 2020, 09:42

Hi, Leonor.
No, it is not necessary to have an active support contract to update the theme. You always have an option to update the theme manually in case some problems with automatical update https://alysum5.promokit.eu/promokit/documentation/#theme_update

Leonor F. 13 Jun 2020, 13:07

Hello Fred,
I have tried to update the theme but I have not succeeded,
Can you do it for me please?
I have already created a web backup
Thank you

Leonor F. 13 Jun 2020, 13:12

I have another problem.
Now on my home page it no longer looks like I had it configured,
Now you see a lot of products, instead of the slide etc.
I need you to help me solve this please.

Leonor F. 13 Jun 2020, 13:18

Also it is not possible to update the modules …

Leonor F. 13 Jun 2020, 13:21

The home is totally unconfigured …

Leonor F. 13 Jun 2020, 17:30

I have restored the backup to have the correct website again.
Please update me theme because I can’t. Thank you

Leonor F. 13 Jun 2020, 17:35

Please note that there are more themes installed in my store.
Do not delete the other themes, from the Themes folder, just update alysum.
Thank you

Fred 14 Jun 2020, 09:51

Can I start now?

Leonor F. 14 Jun 2020, 12:26

Hello Fred,
Yes you can start.
I have a backup for today.
Thank you

Leonor F. 14 Jun 2020, 15:46

Hello Fred,
Yes you can start.
I have a backup for today.
Thank you

Leonor F. 15 Jun 2020, 00:08

Hello Fred,
Please proceed to update the theme as soon as you can.

Fred 15 Jun 2020, 10:13

Please downgrade your PHP version to 7.2.x https://take.ms/j6kDm Prestashop doesn’t support 7.3.x yet

Leonor F. 15 Jun 2020, 11:17

Hello Fred,
My Prestashop, is now on PHP 7.2.29
Please proceed to update theme please

Fred 15 Jun 2020, 11:26

Please see the screenshot from your back office https://take.ms/j6kDm

The theme has been updated