- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 12.06.20, 18:57
- Opened by: Leonor F.
- Closed by: Fred
- Closed on: 24.06.20, 22:36
- Reason: No answer from a customer
- Comment: Glad to help!
Ticket #18316 - Theme does not update
Hello,
Is it necessary to have an active support contract to update the theme?
I have tried several times to update the theme version but it remains in the previous version.
A message appears saying that the update has been carried out but is still in the previous one
Can you verify please?
I have already paid the renewal for 6 months of my support
Thank you
Comments
Hi, Leonor.
No, it is not necessary to have an active support contract to update the theme. You always have an option to update the theme manually in case some problems with automatical update https://alysum5.promokit.eu/promokit/documentation/#theme_update
Hello Fred,
I have tried to update the theme but I have not succeeded,
Can you do it for me please?
I have already created a web backup
Thank you
I have another problem.
Now on my home page it no longer looks like I had it configured,
Now you see a lot of products, instead of the slide etc.
I need you to help me solve this please.
Also it is not possible to update the modules …
The home is totally unconfigured …
I have restored the backup to have the correct website again.
Please update me theme because I can’t. Thank you
Please note that there are more themes installed in my store.
Do not delete the other themes, from the Themes folder, just update alysum.
Thank you
Can I start now?
Hello Fred,
Yes you can start.
I have a backup for today.
Thank you
Hello Fred,
Yes you can start.
I have a backup for today.
Thank you
Hello Fred,
Please proceed to update the theme as soon as you can.
Please downgrade your PHP version to 7.2.x https://take.ms/j6kDm Prestashop doesn’t support 7.3.x yet
Hello Fred,
My Prestashop, is now on PHP 7.2.29
Please proceed to update theme please
Please see the screenshot from your back office https://take.ms/j6kDm
The theme has been updated