• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 16.06.20, 03:40
  • Opened by: Catina Charter
  • Closed by: Fred
  • Closed on: 06.07.20, 12:23
  • Reason: Closed
  • Comment: Glad to help!

Ticket #18339 - Theme widget not saving

Good evening,

I have added several widgets to the product page and changed the column sizing however none of the changes I make show up on the page after saving.

Please check out this Video

Check out this video: https://share.vidyard.com/watch/iBdtoECpj5g3UHjMcTwYv8?autoplay=1&vyetoken=9edc50c9-9e52-4213-938d-b56d8ce50577

Login details :

http://64.225.17.253/admin_fn/

user: finelacewigs832@gmail.com
password : chris0528

Use Filezilla or a similar program to connect to 64.225.17.253 to the server which is using sftp as protocol port 2005, the username is root and password R@inb0w081982, files are located in the /var/www/html folder

Also, our advanced search filter is not showing products on the product, probably something inside the theme.
Please help us fix the issue and set the theme properly with preset to full width.

Thank you in advance,
Finelace team

Comments

Fred 16 Jun 2020, 09:41

Hi, Catina.
You are doing that wrong. You don’t have to make that layout “default”. You have to select this layout in the Theme Settings → Product Page. See the video for details http://alysum5.promokit.eu/promokit/documentation/#product-page

Catina Charter 16 Jun 2020, 15:24

Hi, Fred

OH no, It appears that I have reset the full-page setting. How do I get them back?

Fred 16 Jun 2020, 17:32

Please make sure you have a “Default” (with a yellow star) layout what used in home page

Catina Charter 19 Jun 2020, 19:29

Thank you,

I was able to get the widget added however I need a little assistance with the following:

1. The widgets do not appear in the order that I program them. For example related product is listed 3rd in the widget but it appears at the bottom when viewing the page.

2. I made the column 8/4, The words are running into the photo, how do I adjust it here is a page for reference http://64.225.17.253/human-hair-bob-wigs/1463-bob-wig-with-middle-part.html

3. I would like to remove Product comments from the page but I do see it as an option in the widget

4. I added the product testimonies but I do not see the area where I should add them, Is there an option for the testimonies to operate as a carousel.

Attachments:

space between column.png (1.14 MiB)
product page order.png (133.4 KiB)
Fred 21 Jun 2020, 17:26

1. I don’t see any issue there https://take.ms/7pMyn

2. I can’t find that, please take a screenshot
3. Go to Modules Manage and uninstall Product Comments module
4. You have to log in, then click on button “All Testimonials” and add a new one

Catina Charter 23 Jun 2020, 21:35
Catina Charter 23 Jun 2020, 23:26

1. Resolved - I confused the page layout “View Product” with the widget

2. I made the column 8/4, The words are running into the photo, screenshot for reference https://tinyurl.com/y8xr4tn5

3. Resolved

4. Please advise where to add all testimonials. I added testimonies widget to the page however it does not appear the way I want.

I would like the appearance and function of the testimonies carousel the same as the classic view, please click here for reference https://www.awesomescreenshot.com/video/257887?key=4b6d9af048db075574babb8212efdc45, I read the directions but I do not see where to hook the comments in the tab https://tinyurl.com/y73jqjvn

I would like the carousel to move as it does here https://alysum5.promokit.eu/en/ and to add the testimonial page

I do not see where to change the appearance of the testimonies in the instructions. Thank you

Fred 25 Jun 2020, 21:23

2. you can add spaces with following CSS (Theme Settings → Customer CSS)
#product .ps-container-fluid > .container > .row > div {padding: 0 15px}
4. try to add a widget Testimonials. To add a new testimonial you have to be logged in, click to “All testimonials” button and find there “add a new” button

Catina Charter 25 Jun 2020, 22:20

2.0KAY.

4. Testimonials. Do I need a different one,
I added the one in the theme however it does not function the same as the demo

Product Reviews
This is apart of the theme but the module looks different it does not show where people can ask questions etc.
I am looking for this https://tinyurl.com/y6uw24wm I found this https://tinyurl.com/y8y33qcb

Is there an instruction that tells me how to update the footer, testimonies, etc.

Thank you

Catina Charter 26 Jun 2020, 00:14

2.0KAY.

4. Testimonials. Do I need a different one,
I added the one in the theme however it does not function the same as the demo

Product Reviews
This is apart of the theme but the module looks different it does not show where people can ask questions etc.
I am looking for this https://tinyurl.com/y6uw24wm I found this https://tinyurl.com/y8y33qcb

Is there an instruction that tells me how to update the footer, testimonies, etc.

Thank you

Catina Charter 30 Jun 2020, 17:46

Theme’s native module Testimonial is not working
I added the one in the theme however it does not function the same as the demo

Product Reviews- Product
This is apart of the theme but the module looks different it does not show where people can ask questions etc.
I am looking for this https://tinyurl.com/y6uw24wm I found this https://tinyurl.com/y8y33qcb

Is there an instruction that tells me how to update the footer, testimonies, etc.

Thank you

Fred 30 Jun 2020, 20:47

I just replied to you in another your duplicated ticket