• Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #18353 - Add products in cart with Internet explorer

hello,
We still have the problem to add items in the cart when using IE.
When we add a item and we go to the cart then, there is nothing in the cart
Do you know how to resolve it ?
Thanks

Comments

Fred 17 Jun 2020, 12:38

The theme doesn’t support outdated IE browser. less them 3% use it in France

Aurélien Laurentin 17 Jun 2020, 13:24

Unfortunately, it is not 3% of our customers.
Our customers are old people who usually use old version IE…

Fred 17 Jun 2020, 15:15

I can try to disable some options what are not compatible with IE, eg. Carousel Autoscroll…

Aurélien Laurentin 17 Jun 2020, 15:16

thank you for your help
How could we do that ?
best regards

Fred 17 Jun 2020, 19:39

I need access to your back office

Il y a une erreur.
Ce compte employé n'existe pas, ou le mot de passe est erroné.
Aurélien Laurentin 18 Jun 2020, 10:57

Sorry
You can try again ?
Thanks

Fred 18 Jun 2020, 12:01

I have found out the error (in IE browser) in the module storecluster, you have to fix it yourself first, then I’ll continue with the theme if it will be necessary, because for now I don’t see the errors caused by theme’s scripts