• Priority: High
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 19.06.20, 08:52
  • Opened by: Gianluca Bassani

Ticket #18374 - pages and forms problems

Dear Team,
I noticed some problems on the following page and with the following modules, I present the problems encountered:
1) contact page
This link is my contact page https://www.rtdistribuzione.it/contattaci, this link is that of your demo https://alysum5.promokit.eu/en/contact-us, comparing them, various information is missing and my contact page remains totally white. Would it be possible to verify?
2) instagram gallery module (shows photos of customers tagging the shop) is activated but once inserted in the page builder or footer no information is displayed
3) facebook chat: I entered the ID of my page, unfortunately the chat is not displayed.
Could you check it out?
Thanks for the support


Fred 19 Jun 2020, 10:59

Hi, Gianluca.
1. please check out theme documentation http://alysum5.promokit.eu/promokit/documentation/#faq4

2. I have installed new Instagram module "Promokit Instagram" try to use it
3. As I can see Facebook module is not configured https://take.ms/8v7Sn

Gianluca Bassani 19 Jun 2020, 12:10

Fred thanks for our support.
1) I see the documentation again.
2) Does Promokit Instagram replace the Instagram Feed module? In addition to the information below, is there documentation?
3) I use Promokit Facebook: WhatsApp Chat is ok, I added my page ID as shown in the example, unfortunately the chat is still not visible (it is however disabled at this time).
I await yours
I renew my greetings

Fred 19 Jun 2020, 23:09

2. Yes, that is our new Instagram module. There is no documentation yet, but configuration is pretty easy

Fred 19 Jun 2020, 23:14

3. you forgot to enable Facebook Chat https://take.ms/A60ayV

Gianluca Bassani 22 Jun 2020, 17:46

Hi Fred,

unfortunately I can't get instagram to work on the site, even if I enable and fill in the required fields: when I load the shortcode on the footer I can't get it displayed.
Facebook is ok.
I have another problem and I'm going to give you the link that my client sent me.
Video 1 https://drive.google.com/file/d/14x-n8kWpM0KhrRbtmlYSEGjGbudn8c0T/view Video 2 https://drive.google.com/file/d/1gc-90TIY9E8ZBb4nTIeHudkehUpKMofE/view I'll analyze the problem: when I have two combinations I have the photo of the lilac color set even if it has nothing to do with my combination and, moreover, the product with 8ml combination does not have the correct price (it is displayed only if I update my page) however on the cart I see everything correctly. Could you verify?
It's urgent
Best regards


Fred 22 Jun 2020, 20:55

1. you didn't add an Instagram module to your home page. Add a widget "Prestashop Module" and select "pkinstagram"
2. In progress...

Fred 22 Jun 2020, 23:35

Please try now, it should be fixed

Gianluca Bassani 23 Jun 2020, 11:34

Hi Fred
on instagram I am testing, I update you and thank you in the meantime.
The combination problem seems to be resolved definitively. Perfect! Thank you!
Instead, a problem has arisen in the email of the order that the manager receives from the site when a customer places an order: as you can see in the attached screen, the order arrives but the variables are not compiled. What could it depend on?
I await your feed
Best regards

Gianluca Bassani 23 Jun 2020, 11:35

I'll send you the screen


Fred 23 Jun 2020, 11:39

Email templates are not a part of the theme.
Please make sure you are using new email templates. You can download latest prestashop and copy email templates from "mails" folder to your current prestashop installation.
Please also make sure you don't have "mails" folder in the theme

Gianluca Bassani 23 Jun 2020, 11:50

However, the problem occurred following an update to a new theme.
However, I will carry out a further check

Fred 23 Jun 2020, 12:06

Ok, let me know in case of further questions