- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 21.06.20, 23:19
- Opened by: Love Maremma
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #18410 - AMP check-out doesn't work
Hi,
I have some AMP Shopping Cart Issues. The check-out doesn’t work.
I have disabled the option “Re-display cart at login” , as you say in the documentation, but the check-out still doesn’t work.
Please try at https://acliphair.com/mobile
Comments
Hi, Love Maremma.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP
Done, thank you!
as I can see you are using php 7.3. You have to downgrade it to 7.2 because 7.3 doesn’t supports by prestashop yet
I have downgrade to 7.2, but there are still problems. Can you please check?
I have downgrade to 7.2, but there are still problems. Can you please check?
The issue has been fixed. Please test to confirm the change
Hi Fred, thank you for your help.
I have test the mobile and there is still a message “impossibile aggiungere al carrello” even if the product is in the cart.
Please see the attached image.
Attachments:
screencapture-acliphair-com-m...(806.3 KiB)Your website loads incredibly slow. Could you please fix that first, because I have to wait a couple of minutes every time I need to refresh a page
I don’t know how to do better than this. Please solve the problem. I have loose my client for this.
I can’t waste time just waiting while your website will be loaded. Please fix that and then I’ll continue with reported issue
Dear Fred. Thank you very much for your help.
I have bought a theme for a client supposed to working.
This is the second time that the support has responded badly to my request for help.
I have loose my client and my work for this problem with mobile. He doesn’t want to pay the work for this problem.
The website isn’t slow. I don’t know why you have this problem and I can’t Fix it.
So please give me a working theme. Because I have pay for it.
Today it works much better.
As for support, we always reply to you within a couple of hours, I would not call this “bad support” “Add to cart” function works fine now https://take.ms/AXaLu as for the product what you showed me on the screenshot it’s just Out of Stock that’s why you can’t add it to cart
Sorry Fred, I have the same issue with the red message on mobile
Sorry, it was the cache. All is ok now, thank you
you are welcome
Hi Fred, sorry for boring you again.
I have activated in AMP configuration show search icon, show cart and show account icon, because we need them. Please see screenshot parameters.png.
We need the login account and also that customers can see their cart.
Now there is again the problem adding product to the cart and also remove them. Please attached screenshot cart.png
Attachments:
parameters.png(179.1 KiB)cart.png(1.92 MiB)Can you help me please?
Hi, Love Maremma.
I’m sorry for such long waiting to resolve the issue, but we are trying our best despite vacation and very limited internet connection.
I just checked out your cart and it works fine for me https://take.ms/2oHgC
Fred, I’m sorry but we have again problem with the cart.
After some test, the cart write “Impossibile aggiungere al carrello” –>Unable to add to cart
And also sometimes it write “Impossibile rimuovere dal carrello” –>Unable to remove from cart
Please see 3 photos attached and a video. For us it is a really big problem now. Please found a solution.
I have loose the client and now I have problem with him because the mobile doesn’t work.
Attachments:
WhatsApp Image 2020-07-07 at ...(45.4 KiB)WhatsApp Image 2020-07-07 at ...(56.7 KiB)WhatsApp Image 2020-07-07 at ...(49.3 KiB)video
Attachments:
Svid 20200707 105809 1-1.m4v(1.5 MiB)I can’t reproduce the issue.
Tested out on iOS, Android and desktop browser.
What mobile browser do you use?
If you do many times add to cart, remove, checkout, add to cart, remove, etc.. you have this issue.
Many people has told us this problem. It’s frustrating. I’m sorry to disturb you, but I need to solve it.
I just make some tests and looks like your server stop accepts queries after several attempts (about 10-20).
Do you have access to server error logs to try to find out the reason?