- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 23.06.20, 15:01
- Opened by: Rania Biçer
- Closed by: Fred
- Closed on: 16.07.20, 12:08
- Reason: Closed
- Comment: Glad to help!
Ticket #18433 - Newsletter module
Hello,
the newsletter module does not work at the bottom of the page either popup. I deactivate the age module but still the same problem.
http://dopff.clients-webshop.fr/
Error in source links: Error: JSON.parse: unexpected character at line 1 column 1 of the JSON data URL de la ressource : http://dopff.clients-webshop.fr/themes/core.js URL du lien source : core.js.map
Comments
Hi, Rania.
Sorry for the delay.
There is an error caused by Age module https://take.ms/yqKWz please disable it and test out newsletter once more
I disabled all times same problem please find me solution because i have deadline with costumer
Attachments:
age.JPG(77.5 KiB)Ok, but now I don’t see a newsletter to test it out
i actived it
Yes, I see the issue.
Please enable Debug mode, or fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office
i enabled Debug mode and I filled in all the necessary fields in my profile
Unable to login to back office
try now please
when I click “subscribe” button, I see the following message https://take.ms/NZEKB
do you have access to error logs to read error messages?
i didnt understand, i sent to u ftp and BO where can i find this ?
you have to ask your hosting support where to find server error logs, that question is not related to the theme
[Mon Jul 13 10:43:37 2020] [error] [client 31.182.158.35] [host dopff.clients-webshop.fr] End of script output before headers: newsletter_ajax.php, referer: http://dopff.clients-webshop.fr/
31.182.158.35 dopff.clients-webshop.fr - [13/Jul/2020:10:43:37 +0200] “POST /modules/pspagebuilder/controllers/front/newsletter_ajax.php HTTP/1.1” 500 548 “http://dopff.clients-webshop.fr/” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_5) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.1.1 Safari/605.1.15”
31.182.158.35 dopff.clients-webshop.fr - [13/Jul/2020:10:43:37 +0200] “POST /modules/pspagebuilder/controllers/front/newsletter_ajax.php HTTP/1.1” 500 548 “http://dopff.clients-webshop.fr/” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_5) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.1.1 Safari/605.1.15”