• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 23.06.20, 15:01
  • Opened by: Rania Biçer
  • Closed by: Fred
  • Closed on: 16.07.20, 12:08
  • Reason: Closed
  • Comment: Glad to help!

Ticket #18433 - Newsletter module

Hello,

the newsletter module does not work at the bottom of the page either popup. I deactivate the age module but still the same problem.
http://dopff.clients-webshop.fr/

Error in source links: Error: JSON.parse: unexpected character at line 1 column 1 of the JSON data URL de la ressource : http://dopff.clients-webshop.fr/themes/core.js URL du lien source : core.js.map

Comments

Fred 25 Jun 2020, 09:32

Hi, Rania.
Sorry for the delay.
There is an error caused by Age module https://take.ms/yqKWz please disable it and test out newsletter once more

Rania Biçer 09 Jul 2020, 14:55

I disabled all times same problem please find me solution because i have deadline with costumer

Attachments:

age.JPG (77.5 KiB)
Fred 09 Jul 2020, 19:17

Ok, but now I don’t see a newsletter to test it out

Rania Biçer 10 Jul 2020, 14:19

i actived it

Fred 11 Jul 2020, 11:22

Yes, I see the issue.
Please enable Debug mode, or fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

Rania Biçer 13 Jul 2020, 10:21

i enabled Debug mode and I filled in all the necessary fields in my profile

Fred 13 Jul 2020, 10:45

Unable to login to back office

Il y a une erreur.
Ce compte employé n'existe pas, ou le mot de passe est erroné.
Rania Biçer 13 Jul 2020, 10:47

try now please

Fred 13 Jul 2020, 12:32

when I click “subscribe” button, I see the following message https://take.ms/NZEKB
do you have access to error logs to read error messages?

Rania Biçer 13 Jul 2020, 13:36

i didnt understand, i sent to u ftp and BO where can i find this ?

Fred 13 Jul 2020, 13:39

you have to ask your hosting support where to find server error logs, that question is not related to the theme

Rania Biçer 15 Jul 2020, 09:35

[Mon Jul 13 10:43:37 2020] [error] [client 31.182.158.35] [host dopff.clients-webshop.fr] End of script output before headers: newsletter_ajax.php, referer: http://dopff.clients-webshop.fr/

Rania Biçer 15 Jul 2020, 09:38

31.182.158.35 dopff.clients-webshop.fr - [13/Jul/2020:10:43:37 +0200] “POST /modules/pspagebuilder/controllers/front/newsletter_ajax.php HTTP/1.1” 500 548 “http://dopff.clients-webshop.fr/” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_5) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.1.1 Safari/605.1.15”

Rania Biçer 15 Jul 2020, 12:45

31.182.158.35 dopff.clients-webshop.fr - [13/Jul/2020:10:43:37 +0200] “POST /modules/pspagebuilder/controllers/front/newsletter_ajax.php HTTP/1.1” 500 548 “http://dopff.clients-webshop.fr/” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_5) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.1.1 Safari/605.1.15”