Ticket #18461 - Multi store layouts problemS

Hello, and thank you for your support.

I built a multi-store PS 1.7.6.5.

Two shops : Main shop : https://www2.lasavonneriedunouveaumonde.com/fr/ Pro Shop : https://www2.lasavonneriedunouveaumonde.com/pro/fr/

My goal : same layout on both shops. The main differences are categories, products, and some static pages.

“Main shop” is okay.
I use Alysum (I’ve built an Alysumchild because of some little modifications).
I built 3 specific layouts (page, header, footer) for my project :

- Home Savonnerie v1
- Header Savonnerie v1
- Footer Savonnerie v1

I inactivated some modules I don’t need (compare product, favorite product, wish list, amp, ...).
It’s beautiful, thank you.

For building “Pro Shop”, I exported my 3 layouts in TXT files from “Main shop”, and I created the 3 same layouts in “Shop pro” by importing the 3 previous exports.
I also imported all main layout (oldstyle, lingerie,etc). I found links in your readme.

But “Pro shop” is a disaster : no information are displayed.It’s not a blank page, but an “empty” page.
No logo, no menu, no information. But “Rechercher” (Search) is displayed on the top left.
Please, have a look.

You’ll see that the “Pro Shop” uses theme Alysum, and not Alysumchild. Why ?
When I was writing this ticket, I discovered that if I apply child theme to Pro Shop, Header and Footer are missing on Main Shop !!!!!!!!!!
...It seems so fragile...

I disabled opcache, just for you ;-)

Use carefully with and without :define(’_PS_MODE_DEV_’, true)
It is really a mess.

So, just to try “something”, I set the “classic” theme on Pro Shop. To compare.
It’s a little bit different but it’s still a disaster : juste a logo and the copyright footer.
And nothing between... Juste some background colors... Try it.

A (maybe) important information : First, I built a solo prestashop website, with Alysum.Then, I toggled to multi-store.

PLEASE HELP.

Thank you.

Pierre

Comments

Fred 27 Jun 2020, 20:37

Hi, Pierre.
Please try to create a new layout for your second store.
Our demo works fine in multistore mode

SIMONE JEANNE-SIZUN 27 Jun 2020, 23:00

What? I did. I did with export/import. I did manually. I did several times.

I found ten tickets about the same problem with ten different answsers. I tried all the answers and no one works for me.

Can you, please, go on my website, and just create a header with just a text banner on my second shop (the one who do not work) ?
And I will believe you ;-)

I'm very surprise that your only answer is "it works, try again". I was waiting for help.

Thank you.

Fred 27 Jun 2020, 23:15
Il y a une erreur.
Ce compte employé n'existe pas, ou le mot de passe est erroné.
SIMONE JEANNE-SIZUN 28 Jun 2020, 19:46

What? I did. I did with export/import. I did manually. I did several times.

I found ten tickets about the same problem with ten different answsers. I tried all the answers and no one works for me.

Can you, please, go on my website, and just create a header with just a text banner on my second shop (the one who do not work) ?
And I will believe you ;-)

I'm very surprise that your only answer is "it works, try again". I was waiting for help.

Thank you.

SIMONE JEANNE-SIZUN 28 Jun 2020, 21:59

To help you, I took time to record a video. You can watch it at 2x speed.

- Installation of fresh PS 1.7.6.5
- Creation of Multi Store Shop 1 and Shop 2
- Classic theme works on both
- Add Alysum to Shop 1 : ok (preset Alysum)
- Add Alysum to Shop 2 : ok (preset Lingerie)
- Import layout preset from a previous website with Alysum : page, header, footer. BLANK PAGE (only cookie banner)
- Create NEW layout : page, header, footer. BLANK PAGE too...

https://www.loom.com/share/837a3679396641c3adfcf020e587f9a7

So, now you've watched the video, how NOT to have a blank page?

Thank you

https://www.loom.com/share/837a3679396641c3adfcf020e587f9a7

Fred 28 Jun 2020, 22:40

still no access to your back office https://take.ms/3fnq0

SIMONE JEANNE-SIZUN 28 Jun 2020, 22:57

Try again
[email protected]
12345678

and thanks to have a look to the video too

Fred 29 Jun 2020, 09:21

Strange issue. I always works fine, but not in your case.
Did you modified theme files?
I don't have access to your server throughFTP to check that out

Status:      	Plain FTP is insecure. Please switch to FTP over TLS.
Command:	USER lasavonnef-s64
Response: 	331 User lasavonnef-s64 OK. Password required
Command:	PASS **************
Response: 	530 Login authentication failed
Error:        	Critical error: Could not connect to server
SIMONE JEANNE-SIZUN 29 Jun 2020, 11:02

FTP connection works fine. It's not SFTP. I just tried with login/password I gave you and it works.
It's not lasavonnef-s64 but lasavonnef-promokit. Delete the old connection informations. The password changed too. Read my file.

It's sad but I'm happy that it's a "strange issue" for you too...
I did not modified theme files, I create a child for.
But I have the same problem with a fresh installation, as you can see on the Loom video link.

SIMONE JEANNE-SIZUN 29 Jun 2020, 23:49

Please Fred, did you find any solution ? Thanks

Fred 30 Jun 2020, 00:17

it's hard to provide rapid support on vacation, thank you for understanding.
As I can see, something wrong with your page builder. Can I reinstall it (all created layout's will be erased)?

SIMONE JEANNE-SIZUN 30 Jun 2020, 09:16

Oups...no.
I have exported page, header, footer in TXT file.
ONLY if you tell me that I can re-import after your installation, YES.
I alse made a JSON backup of the settings, but I never tried to re-import this kind of file.

SIMONE JEANNE-SIZUN 30 Jun 2020, 09:17

And please, don't delete my alysum CHILD too.

Fred 30 Jun 2020, 21:08

I don't need to reinstall whole theme. So can I try to reinstall Page builder module now?

SIMONE JEANNE-SIZUN 01 Jul 2020, 00:29

Yes. (if I can re-import layout settings files after reinstallation : page, header, footer, because I took a LOT of time to set it)

Thanks

Fred 01 Jul 2020, 11:55

I have reinstalled the Page Builder module. Now could you please update the theme to the latest version?
Sorry for such slow support we have small vacation now and very limited internet connection. We will back soon to normal support

SIMONE JEANNE-SIZUN 01 Jul 2020, 12:58

I re-imported my settings. It does not not work. See enclosed.

Attachments:

SIMONE JEANNE-SIZUN 01 Jul 2020, 12:59

I'm gonna try again with "Lingerie" and not my settings.

SIMONE JEANNE-SIZUN 01 Jul 2020, 13:04

it doesnt work with LINGERIE. Could you set any preset ? Please one preset on shop 1 and another preset on shop 2. That's my goal. Thanks.

SIMONE JEANNE-SIZUN 01 Jul 2020, 15:02

Fred, I can't let open too long the website. I add your IP address 46.188.146.194 to let you continue to work. And I set in "maintenance mode" the website.

Fred 01 Jul 2020, 22:56

Did you try to update the theme?

SIMONE JEANNE-SIZUN 01 Jul 2020, 23:31

YES YES YES.
go on front office, and you will see the BAD result.
it doesn't work with my setting, it doesn't work with your preset (lingerie)

What do we do now ?

Fred 01 Jul 2020, 23:46

Please try now.
I'm sorry for such long waiting in resolving so critical issue but we are trying our best despite vacations and very limited internet connection. We will back on the next Monday and be ready for normal work with fast response

SIMONE JEANNE-SIZUN 02 Jul 2020, 00:15

SAME PROBLEM :
- main shop : my settings works but...
- second shop ("pro shop") : CRASH :-(

Cache empty (via FTP)
have a look at the second shop, and read error messages : https://www2.lasavonneriedunouveaumonde.com/pro/fr/

SIMONE JEANNE-SIZUN 02 Jul 2020, 13:23

UP please.

My website is unusable... Do you think you will find a solution ? Or do I have to abandon the theme ?