• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 28.06.20, 20:21
  • Opened by: Lynda
  • Closed by: Fred
  • Closed on: 21.08.20, 10:15
  • Reason: Closed
  • Comment: Glad to help!

Ticket #18475 - Theme update issue

Hi, Fred,

I try to update theme from 5.4.1 to 5.1.1. When I click on “Run theme update”, there is the message “Theme has been successfully updated to version 5.5.1., click Apply Settings”, but the current version is still 5.4.1.

Thank you for your help.

Comments

Fred 28 Jun 2020, 22:56
Lynda 02 Jul 2020, 17:38

Can I update straight from 5.4.1 to 5.5.1 or I have to update first to 5.5.0 then 5.5.1 ?
There isn’t folders 5.5.0 in the folder “updates”.

Thank you.

Fred 03 Jul 2020, 09:01

you have to do that step by step. But be careful with this update. We have write completely new module Theme Settings what can cause some collisions. Please install that module after update. Don’t forget to make a backup before

Lynda 03 Jul 2020, 20:55

Why there isn’t 5.5.0 folder ?

Attachments:

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Lynda 12 Jul 2020, 16:54

I tried a manual update by following the documentation procedure : it change my module settings !

Lynda 02 Aug 2020, 17:02

When I try the manual update by following the procedure in Alysum documentation, I have many display bugs. Please see screenshots.
Alysum version on Theme settings doesn’t change.

Thank you for your help.

Attachments:

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Fred 03 Aug 2020, 13:42

Yes, there is a problem with this update, unfortunately some parts has to be configured once more

Lynda 03 Aug 2020, 14:53

OK, I will try to configured parts once more. But is it normal that Alysum version doesn’t change on Theme settings after manual update ?

Attachments:

Update.png (123.8 KiB)
Fred 03 Aug 2020, 14:55

Please make sure you have installed new Theme Settings 2020 module

Lynda 03 Aug 2020, 15:47

I don’t have installed this module. What is it and where I can find it ?

Fred 03 Aug 2020, 17:48

Go to Modules Catalog and install it

Lynda 03 Aug 2020, 17:57

I don’t find this module…

Attachments:

Capture d’écran 2020-08-03 a... (247.3 KiB)
Fred 03 Aug 2020, 21:01

as I can see you have 5.4.1 version where no new Theme Settings module

Lynda 03 Aug 2020, 22:33

Yes and I try to update to 5.5.0 but manual update doesn’t work.

Fred 04 Aug 2020, 11:43

If you want, I can make an update to latest theme version for you, but some modules you have to configure once more

Lynda 04 Aug 2020, 12:30

Yes, I want. Thank you, Fred.

Fred 04 Aug 2020, 13:06

Do you have a fresh backup of your prestashop?

Lynda 04 Aug 2020, 13:14

Yes, I’have just done a files backup.

Fred 04 Aug 2020, 13:22

some requirements before an update.
1. Downgrade PHP version to 7.2.x. Prestashop doesn’t support 7.3.x yet
2. Disable Opcache in your server configuration

Lynda 04 Aug 2020, 13:27

Done.

Fred 04 Aug 2020, 14:02

You have the latest version now

Lynda 04 Aug 2020, 15:41

Thank you Fred.

I have some questions :

1. Should I enable opcache now ?
2. On Theme Settings 2020 - Updates, it’s indicate “Update v.5.5.1 is available”. Are you sure I have the latest version ? How to see currently theme version ?
3. On Theme Settings 2020 - System Status, it’s indicates “php_version:7.2.32 (Supported PHP since 5.6 to 7.2)”. Should I change downgrade PHP version to 7.1 ?
4. How to delete Detail tab on product page ?
5. There are critical error messages in Prestashop logs. What is this problem (see screenshot)?
6. When I enable Smart cache for CSS, all my CSS settings and custom CSS code are disabled. Is it normal ?

Thank you.

Attachments:

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Capture d’écran 2020-08-04 a... (417.7 KiB)
Fred 04 Aug 2020, 19:39

1. We recommend to enable OPCache when you will finish shop configuration
2. You can ignore that. That because of child theme, we will fix that soon
3. also ignore, that is wrong information, we also fix that soon
4. Go to Theme Settings → Product page and find that option
5. Should be fixed now
6. try to enable it and clear cache

Lynda 04 Aug 2020, 23:01

4. I see “Description tab” but not “Details tab”.
6. It doesn’t work…

Fred 05 Aug 2020, 06:16

try following CSS

.widget-productpagetabs .nav-tabs > li:last-child {display:none}
Fred 05 Aug 2020, 06:23

as for CSS issue it means there is a syntax error in some of css files of the theme. First of all you have to check out your custom CSS. Just remove all code from there and try to enable Smarty cache. if the issue disappear you have to find what’s wrong with your CSS code

Lynda 05 Aug 2020, 15:02

Please see the screenshot about Details tab.

I deleted all the CSS custom code and enabled Smart cache and there is still the issue. The “Make sure your CSS code is valid” function is OK…

Attachments:

Capture d’écran 2020-08-05 a... (65.4 KiB)
Fred 06 Aug 2020, 17:30

Open the file /themes/alysum/templates/catalog/product.tpl find there “details” and remove it. Don’t forget about cache

Lynda 06 Aug 2020, 20:44

I tried to delete all the occurrences of “details” on this file, but it doesn’t work. Why I don’t find the option to hide “Details” tab in Theme Settings 2020 ?

What about the smart cache issue, please ?

Thank you.

Lynda 08 Aug 2020, 19:34

No one has the same problem as me?

Fred 10 Aug 2020, 15:25

I have completely removed the tab from theme’s source code https://take.ms/3qt0j but it’s still visible. You definitely have a cache issue.

Lynda 10 Aug 2020, 16:30

I think you are right about cache issue. Issue of ticket #18816 is probably also the result of cache issue.
I cleared the caches, disabled cache options on Prestashop back office and deleted “dev” and “prod” folders in “dev”-”cache” folder. What more can I do ?

Thank you for your help.

Fred 11 Aug 2020, 16:20

I have no idea what to do more I have remove the code completely.

Lynda 20 Aug 2020, 17:26

I called in a Prestashop expert who told me I have no cache problem. He told me that to delete “product details” tab, I have to delete some code in file /public_html/modules/pspagebuilder/views/templates/front/widgets/widget_productpagetabs.tpl.

Fred 20 Aug 2020, 18:02

great!

Lynda 20 Aug 2020, 19:45

I deleted the code in screenshot and it’s OK. I think you got the wrong file…

Attachments:

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