• Closed by: Fred
  • Closed on: 07.07.20, 12:27
  • Reason: Closed
  • Comment: Glad to help!

Ticket #18476 - Image dimensions

Hi,

Would you have time for another paid assignment? It might take a few minutes of your time.

When I add a new product and upload product images, the images seem to have a different sizes.

Look here
https://goodtea.eu/cs/cerny-caj/639-2020-darjeeling-giddapahar-av2-wonder.html

and compare it with for example
https://goodtea.eu/cs/caj/631-5135-2020-darjeeling-upper-fagu-ftgfop1-ff-ex-01.html

Newly added image look different (larger) but as far as I know I have been using 1600 px (longer side) for all latest products.

I just need to know what this happens and how to avoid it or do it properly.

Thanks,
Radoslav

Comments

Fred 28 Jun 2020, 22:55

Hi, Radoslav.
Please check out theme documentation first http://alysum5.promokit.eu/promokit/documentation/#images

Radoslav Polasek 29 Jun 2020, 00:59

Yes, I know the theory but I am afraid it is not that easy as the user’s guide says.

I tried many different image dimensions… 1600px, 1300px, 1000px, larger than these, smaller than these, etc. but without luck.

Thanks.

Radoslav Polasek 01 Jul 2020, 14:07

Can you help me with this?
Every new product has images messed up.
Thanks.

Radoslav Polasek 06 Jul 2020, 14:25

How about this?

Fred 06 Jul 2020, 20:53

just open a direct link to an image https://goodtea.eu/21138-home_default/2020-darjeeling-giddapahar-av2-wonder.jpg

That is definitely not theme’s issue.

Source images should have the same ratio as defined in the Images Settings
Source images should not be smaller than defined for "large_default" image type