• Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #18492 - There is no instagram images to show

Hi,

Without doing any changes, the instagram widget on Home page says the following (see attached):

There is no instagram images to show

Any suggestions>
Thanks.

Attachments:

instagram.jpg (347 KiB)

Comments

Fred 01 Jul 2020, 10:50

Yes, I see the issue.
I’ll try to make a fix as soon as we will back from vacation after 6 July

Radoslav Polasek 01 Jul 2020, 13:02

OK, I will remove it from the Home page for now.

Fred 06 Jul 2020, 13:40

I have updated Instagram module now it works

Radoslav Polasek 06 Jul 2020, 14:24

Ok, thanks.

I placed it in a left column on the Home page and after I changed settings to diplay 9 images in 3 rows it does not display anything.

Please check.

Radoslav Polasek 06 Jul 2020, 23:17

Full screenshot attached.

Radoslav Polasek 06 Jul 2020, 23:18

here

Attachments:

screenshot.jpg (1.47 MiB)
Fred 07 Jul 2020, 08:38

back office link is wrong, please update it

Radoslav Polasek 07 Jul 2020, 08:52

Can you be more specific?
In pkinstagram module I can only see a username, no link or so.

Thx.

Fred 07 Jul 2020, 10:38

For some reason the link didn’t work for me https://goodtea.eu/admin123

Please try to clear prestashop cache

Radoslav Polasek 07 Jul 2020, 22:56

We had some cache related issues which made backoffice unavailable, now it is ok.
There is a new admin password:
heSR0!20
The issues were fixed and cache was cleared.

Fred 08 Jul 2020, 09:39

please disable additional cache module to allow to to make a fix

Radoslav Polasek 08 Jul 2020, 13:02

There is no additional cache module enabled.

Fred 08 Jul 2020, 14:25

Yes, I see
Instagram seems works now

Radoslav Polasek 09 Jul 2020, 11:23

Hi,
Thanks. Before it stopped working it was showing 9 Instagram images in a matrix 3×3 without borders siting side by side occupying full width of the left column.
1. Can I have it as before?
2. What do the 2 lines in the widget mean? I want to get rid of them.
3. What there is an Instagram text still displayed at the bottom of the right column if there is no widget hooked there?
See attached.
Thanks.

Attachments:

instagram.jpg (242.8 KiB)
inst_2lines.jpg (431.8 KiB)
InstText.jpg (355.3 KiB)
Fred 10 Jul 2020, 11:40

I see the issue, working on that

Fred 11 Jul 2020, 11:47

I just added a module through page builder https://take.ms/jNo75 but no changes in front page, do you have some cache?

Radoslav Polasek 13 Jul 2020, 08:30

I turned off all caching but the widget on the Home page does not seem to be working. See attached.

Attachments:

A2-optimized.jpg (235.4 KiB)
Fred 13 Jul 2020, 10:41

I have cleared cache in your back office to force applying changes I make in the file /home/goodteaa/public_html/modules/pkinstagram/views/templates/front/front.tpl but I have got a blank page in the back office after clearing cache. Then I have enabled Debug mode to see what’s wrong there and found the following error messages https://take.ms/OiDpb

That is definitely not related to the theme, there are no any mention of a module or a theme’s files.

Radoslav Polasek 13 Jul 2020, 16:52

There was a memory cache enabled outside of Prestashop. It is turned off now. Only PS cache is on.
You can carry on with the instagram widget. Thanks.

Fred 14 Jul 2020, 14:56

I’m sorry Radoslav, but due to your cache I’m not able to manage and configure your page, see the screenshot https://take.ms/QI7lH