• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 30.06.20, 17:47
  • Opened by: Catina Charter
  • Closed by: Fred
  • Closed on: 23.07.20, 23:39
  • Reason: Closed
  • Comment: Glad to help!

Ticket #18508 - Theme's native module Testimonial is not working

Theme’s native module Testimonial is not working

I added the one in the theme however it does not function the same as the demo

Product Reviews- Product

This is apart of the theme but the module looks different it does not show where people can ask questions etc.
I am looking for this https://tinyurl.com/y6uw24wm I found this https://tinyurl.com/y8y33qcb

Is there an instruction that tells me how to update the footer, testimonies, etc.

Thank you

Comments

Fred 30 Jun 2020, 20:47

Yes, all is right. That is not testimonials module but Product Comments.

Catina Charter 30 Jun 2020, 21:02

The product comment module is not saving the reviews. See viedo
https://www.awesomescreenshot.com/video/310103?key=38ec6d44a604e4b0c7d2d60137273eae

the testimonials module that is shown on the demo is not working on the pages ?

Catina Charter 01 Jul 2020, 03:50

The carosel testimonials are not working.

Thank you

Catina Charter 02 Jul 2020, 16:35

The Page Builder in your theme is not working as needed.

Catina Charter 07 Jul 2020, 14:39

The product comment module is not saving the reviews. See viedo
https://www.awesomescreenshot.com/video/310103?key=38ec6d44a604e4b0c7d2d60137273eae

the testimonials module that is shown on the demo is not working on the pages ?

Fred 07 Jul 2020, 15:04

I just added a review with no problem https://take.ms/nBRAa

Catina Charter 07 Jul 2020, 15:40

Sorry for that I was clicking Moderate Product review tab however the page builder is not working unless I am not understanding.

I hired a developer and they can not get it work either.

The testimonies do not move on the page and the page builder is not showing the catergory layout designed. I added s viedo below

https://www.awesomescreenshot.com/video/346996?key=178b307e19fbf7c592dec6c27862f70c

The catergory layout should be imange / description as shown here https://vogue-theme-elegant.myshopify.com/collections

If we are doing it correctly please share a viedo so I can give it the developer to cut down on support

Thank you

Catina Charter 08 Jul 2020, 12:52

Two developers have checked the catergory page builder both confirm the layout is not changing when they apply changes. Please advise we are schedueled to launch in seven days

Fred 08 Jul 2020, 14:34

Yes, I see the issue.
I’m not able to connect to your server through FTP to try to fix it

Catina Charter 08 Jul 2020, 16:54

You can connect through SFTP.

I added the details below
64.225.17.253 to the server which is using sftp as protocol
port 2005,
username is root
password R@inb0w081982, files are located in the /var/www/html folder

Fred 08 Jul 2020, 18:03

now I can connect.
But I don’t see the issue. As I can see you have selected “test” layout for your category page and in the front office I see that “test” layout https://take.ms/JFrkO

Catina Charter 11 Jul 2020, 05:36

We are trying to get the page layout like this https://vogue-theme-elegant.myshopify.com/collections I do see the directions for building the catergory pages. I need to know how to seperate the subcatergories, please advise. Do you know when your team will have someone available for customization.

Fred 11 Jul 2020, 09:19

Hi, Catina.
Could you please give me more details about customization you need and I’ll ask my colleague.
As for the subcategories layout please give me a link where I can see that in your store

Catina Charter 17 Jul 2020, 00:45

Good everning, Fred
Nice feature Premium Support

I took a few days to carefully review and detail what we need. I am sure it is rather simple if you know what you are doing.

I have hired two developers and the only reason i feel it did not work is because they did not read the theme insturction, so it is much better for us to work with your experienced team.

Please review the attached file and let me know how to proceed with payment. I am sure it is very simple.
Our paypal address for the invoice is finelacewigs@gmail.com

I look forward to hearing from you,

Warm Regards,
Catina

Attachments:

Allysum Category_Subcategory ... (414 KiB)
Fred 17 Jul 2020, 12:36

Hi, Catina.
you asking about customization, but not about premium support.
I’ll ask my colleague if he is available now for custom works

Catina Charter 17 Jul 2020, 15:35

Hi, Fred

Should I expect to hear from your colleuge through the support ticket.

Plesase not I believe work is really not custom it does not envolve changing the code just hooking the theme the way we want but I understand it is not support

I was stating that you offering permium support is a nice feature.

Fred 19 Jul 2020, 16:47

I’ll let you know as soon as possible if he is available or not

Catina Charter 19 Jul 2020, 22:05

I will look for your updatae

Fred 22 Jul 2020, 23:01

Sorry for the delay. Unfortunately my colleague is busy with another project and not available in nearest time