• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 01.07.20, 13:30
  • Opened by: Anestis
  • Closed by: Fred
  • Closed on: 09.07.20, 20:51
  • Reason: Closed
  • Comment: Glad to help!

Ticket #18517 - Cannot select the Alysum Theme after various updates

After multiple problems on my eshop, i discovered it was still running in php 5.4. Trying to update it, nothing worked anymore so i restored an old version of the shop
and did every update by FTP, one by one, and now it works with php 7.
However, i cannot select the theme anymore. I get the following :

Attempted to load class “PkModuleFrontHelper” from namespace “Promokit\Module\Pkthemesettings\Core”.
Did you forget a “use” statement for another namespace?

Comments

Fred 01 Jul 2020, 23:15

Hi, Anestis.
Something strange is going on https://take.ms/388Qt it tries to access to some external file. Do you have possibility to completely reinstall Prestashop and the theme?

Anestis 02 Jul 2020, 09:25

ets_advancedcaptcha was a antispam module i had to install in the past, because hackers would bomb my contact form and the site would go offline.
i do not use it anymore, how can i delete these lines so that it doesnt look for it anymore ?

i renamed the previous installation that had the problems with php(which luckily i kept on the server), and try to see if i can get this to work
can you please see if this is easier to fix ?
it shows this error when i try to enter the admin folder
Attempted to load class “PkModuleFrontHelper” from namespace “Promokit\Module\Pkthemesettings\Core”.
Did you forget a “use” statement for another namespace?

Fred 06 Jul 2020, 13:03

sorry for the delay.
The store is not available for me http://south-sounds.com/

Anestis 07 Jul 2020, 17:12

Hello,
That is what i mentioned.
I restored the old folder of south-sounds.com and i get this error when i try to enter the admin folder
Attempted to load class “PkModuleFrontHelper” from namespace “Promokit\Module\Pkthemesettings\Core”.

therefore, i cannot regenerate the root files from prestashop, so that the south-sounds.com would work
can you please check the problem with ftp ?

Anestis 08 Jul 2020, 11:05

please allow me one day to see if i can do a fresh install

Fred 08 Jul 2020, 11:11

ok, no problem.