• Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #18552 - Slider Revolution videos not loading/autoplaying on mobile

For some reason the videos on slider revolution are not playing while the website is viewed on mobile,
i’ve checked the settings and nothing is disabled for mobile, on desktop everything works fine.
I’ve tried also setting the video as youtube/vimeo instead of html5 mp4 but the issue appears in all cases.
you can check the issue mentioned on this page:
https://www.battilorohandpan.com/en/content/11-our-process

Comments

Fred 07 Jul 2020, 09:05

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

Battiloro Handpan S.r.l. 10 Jul 2020, 18:44

I have updated the necessary fields, you should be able to access the backoffice now,
you can use this url to check the issue:
https://442l2aakst.preview.infomaniak.website/it/content/11-lavorazione once you have found the issue/fix please let me know on here how i can replicate it on the live website, thank you

Fred 12 Jul 2020, 11:34

it’s seems such “option” of revolution slider. That is definitely not theme’s issue. Read more about that here https://theme.co/forum/t/video-slider-doesnt-work-on-mobile-screen/6562

Battiloro Handpan S.r.l. 12 Jul 2020, 15:09

that’s strange because i have other themes with slider revolution where the video plays correctly on mobile (if muted)
it’s also stated here: https://www.themepunch.com/faq/video-content-mobile/ any idea on how i could force fix this issue? i’ve tried to inspect web calls on mobile and it actually requests the mp4 file, i just cannot understand what’s blocking it from playing

Battiloro Handpan S.r.l. 12 Jul 2020, 15:18

this for example is from their example websites, you can see that the video automatically starts on mobile:
https://revolution.themepunch.com/rockable-website-template/

Fred 13 Jul 2020, 11:03

Revolution slider was not developed by our team and we also has to search what caused the issue. Have you tried to use YouTube video? Or you need a local one like you are using now?

Battiloro Handpan S.r.l. 13 Jul 2020, 13:57

i have tried also to use a youtube video/vimeo video, it’s the same issue, i know it’s not developed by your team, but i had to open the ticket here because i’m not able to open a ticket for revolution slider as it asks for the order number, and since it’s included in the theme i do not have a revslider order number, maybe your team could open a ticket number there to report this specific issue and see if they come up with a resolution?

Fred 13 Jul 2020, 17:06

I have created Test slider with video layer https://take.ms/KryjgT please test it out