• Priority: High
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 09.07.20, 00:02
  • Opened by: nader alazemi

Ticket #18577 - images does not load


- When we choose the brand from the list, the images are not loaded as
you see in the attached picture!

- Also, when we choose the next page, often images are not loaded normally.
The page loads slowly! This happens on the home page as well.

- WhatsApp works on the AMP version, but it does not appear on the desktop.

thanks for your support


445.png (44.4 KiB)


Fred 10 Jul 2020, 13:26

1&2. Yes, I see. You can temporary disable "Lazy Load" option. and we don't recommend to display much products per page. We currently looking for a solution.
3. Try to uninstall current Facebook module and install the latest version where WhatsApp option is available.

nader alazemi 24 Jul 2020, 16:22

Hi Fred
After the last update of the theme we have made, errors appeared in the mobile version AMP
1- When the customer registers a new account and buys a product and then goes to the address page when he enters the address data, he is immediately transferred to the desktop version and logs out as well.
2 - Error when clicking on My Account then Information .
3 - Error when pressing me for my wishes.
4 - Error on my alerts.
5 - Error when clicking on favorite products.
There maybe errors which we did not notice, I think it is better to re-download this model
Thank you
https://www6.0zz0.com/2020/07/24/17/350791735.jpg https://www6.0zz0.com/2020/07/24/17/391051907.jpg

Fred 25 Jul 2020, 12:11

I'm not able to access to your server through FTP

nader alazemi 25 Jul 2020, 23:22

Please check now

Fred 27 Jul 2020, 10:29

AMP module has been updated and seems all works fine now

nader alazemi 27 Jul 2020, 11:42

Still not working properly
- If you register a new account and place a purchase order and then to checkout when you add the address You will not be able to type the address, it will log you out and you will move to from the AMP version to the desktop version
- in new account When add the address and go to purchase, the Carriers do not appear
the Carriers appear in the account that was registered before the update
Please register a new account and compare with this account that was registered before the update
[email protected]
- If you go to the wishlist, it will exit to the desktop version
- If you go to favorite products, see the attached picture
https://www12.0zz0.com/2020/07/27/12/198046375.jpg Errors still present after the update
I think it is better to remove the AMP model
And reinstalled

Fred 28 Jul 2020, 12:24

1. I see the issue on "address" step in checkout, we will try to fix it as soon as possible. But carriers works for me if I add an address in my account - https://take.ms/tnWgG

2. Yes, wishlist module don't has an AMP version but we are going to add it in further updates.
3. Fixed