• Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #18586 - Popup and size guide

Hi,

Any ides why these two modules re-enable over and over again without my will? I am pretty sure I disabled them at least 4 times.

Thanks.

Attachments:

modules.jpg (219.2 KiB)

Comments

Radoslav Polasek 10 Jul 2020, 11:22

Another module I disabled and it is enabled.
I also noticed customer reviews are enabled and I disabled them.

Did you enable all the modules?

Attachments:

reassurance.jpg (237.7 KiB)
Radoslav Polasek 10 Jul 2020, 11:31

And many more, I keep on finding things in the e-shop like blog which I disabled.
Any suggestions?

Fred 10 Jul 2020, 12:18

Try to uninstall those modules. We are going to research this issue deeper.

Radoslav Polasek 10 Jul 2020, 12:40

The main problem at the moment is that a Amazzing filter module used instead of Faceted search was removed and replaced by a slider from a Home page (like it was long time ago). My catalog is not functional now as there is no category selection plus I do not need the slider there.

It is like there was a restore of the theme from weeks ago but it is nonsense. I do not understand. I disabled and uninstalled more than 10 modules which were supposed to be not running.

May I ask you to place the Amazzing filter back to my Category page and remove the slider so the catalog is operational again?

Thanks a lot!

Attachments:

category.jpg (429 KiB)
Radoslav Polasek 10 Jul 2020, 18:33

I managed to solve the catalog page issue (missing filter) but it is a mystery what happened in the e-shop that its setup was completely changed.

Fred 11 Jul 2020, 10:43

so it’s solved now?

Radoslav Polasek 15 Jul 2020, 17:30

No, it is definitely not solved. One of the major issues is found is that Combinations tab disappeared from Product Admin. Also the Categories tree + settings look strange now in Basic settings. How the hell is this possible?

I started to believe in Prestashop after migrating from OpenCart but I lost my faith completely. It is unpredictable.

Is your colleague available for troubleshooting?

Radoslav Polasek 16 Jul 2020, 09:13

The product admin issue is quite hot as I am not able to add new products now.
Thanks!

Radoslav Polasek 16 Jul 2020, 09:44

I have just realized I can’t even make a product available or not available as this is all done via Combinations.
Too bad :((

Fred 16 Jul 2020, 11:50

but why do you think back office issue is related to the theme? try to disable third party modules and test out the issue

Radoslav Polasek 16 Jul 2020, 12:08

I am not saying this is a theme issue. I want to pay your friend for troubleshooting the problem.

Fred 16 Jul 2020, 19:32

as I can see the issue caused by “magnificPopup” module, as I wrote you before

Radoslav Polasek 17 Jul 2020, 08:06

Thanks for the clue. Found out that someone had the same problem. Looks like the magnificPopup comes with Amazzing Filter module but the module needs to be positioned close to the end of a list of modules on displayBackOfficeHeader hook. If it is in the middle, product admin page does not work.

But as always, when one issue is fixed, another one pops up. Product image gallery is somehow damaged now.

Attachments:

gallery.jpg (395.3 KiB)
Radoslav Polasek 17 Jul 2020, 11:58

Let me ask one question on where Viewed Products on a product page come from, please. See attached.
Thanks.

Attachments:

Viewed-products.jpg (1.19 MiB)
Fred 17 Jul 2020, 12:29

Go to Theme Settings → Product Page and disable it there