- Priority: 0
- Status: Closed
- Theme: Venedor
-
Assigned To:
Fred
- Private: No
- Open Date: 10.07.20, 23:04
- Opened by: Carlos Cortes
- Closed by: Fred
- Closed on: 08.09.20, 11:41
- Reason: Closed
- Comment: Glad to help!
Ticket #18590 - Promokit Menu
Hello, we have a problem with nevato theme.
When i cofigure a new category, and press click in the menu, appear the err 500.
show the attached pic.
If i use the default theme of prestashop, that is’nt happend.
Thanks
Comments
Hi, Carlos.
Please try to upload attached file into the folder /themes/venedor/modules/ps_facetedsearch/views/templates/front/catalog/
Attachments:
facets.tpl(10.4 KiB)Hi Fred
i just copied the file to the folder and then tried again, but i get the same bug.
i’m waiting your answer soon as possible
Please show the picture “venedorerror.jpeg”
Thanks
Attachments:
venedor1.jpeg(114 KiB)venedor2.jpeg(43.2 KiB)venedorerror.jpeg(619.4 KiB)venedorerror.jpeg(619.4 KiB)Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP and Back Office
Hi Fred,
the fields are complete.
Please can you help us as soon as possible?
The site have’nt t the certified ssl already, but is online to test
the ftp access is on the venedor folder.
Thanks
there is no access to your home page, I see a blank page only https://take.ms/xq3p8
And as I can see in the back office, which works for me you are using outdated prestashop. We highly recommend to use the latest version 1.7.6.7
Hi Fred,
We have a restriction, My ERP is conected to prestashop, but only support to 1.7.5.1. version.
It’s possible to solve this problem in this version?
Thanks
in this case I can install previous theme version for you, is it ok?
Hi Fred,
What is the difference between those?
Thanks
previous theme version supports your current prestashop
Excellent. please do it.
Thanks
I still not able to open your front page https://growingup.com.pa but I make a fix in the file /modules/ps_facetedsearch/views/templates/front/catalog/facets.tpl please test it out. The issue should be fixed now
Hi Fred
I get the same error.
Can you send me a link to download the version theme what i need? I can install it
Thanks
That was my mistake, I thought you have another our theme “alysum”. As for Venedor, there is no such problem.
How can I see the front page? because it’s not loading for me
I don’t know why you can’t see the front page.
In my browser i put https://growingup.com.pa and then accept the risk, because i don’t have installed my ssl already.
please clear cache and try again
I have yellow theme selected
y
I don’t know why you can’t see the front page.
In my browser i put https://growingup.com.pa and then accept the risk, because i don’t have installed my ssl already.
please clear cache and try again
I have yellow theme selected
Attachments:
yellow.png(420 KiB)now it works and the issue is fixed. Please check it out
Excellent, it’s works fine now.
Please let me know, How can i fix it if i install again at all?
Thanks
I have updated the file /themes/venedor/templates/catalog/_partials/facets.tpl just keep a copy of it