• Priority: High
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 13.07.20, 17:20
  • Opened by: Alba

Ticket #18614 - Responsive Mobile Menu


I already have my page configured but I have trouble displaying the responsive menu on some mobile screens.
I have tried adjusting the css rules but cannot get it to work properly.

This is my website: https://tevisa.eu/es/

How could I fix it?

Thank you.



Fred 14 Jul 2020, 14:46

Hi, Alba.
But what I have to fix? I just tried the menu on different screens and it just works

Alba 14 Jul 2020, 16:30

Hi Fred

Maybe I didn't explain myself clearly. I attach 4 images to speak based on them.

The problem we have is that in some mobiles (we have tested it on a Samsung S10 and an LG K11) we do not see the menu as in the image "Right_1", so it appears as in the image "Wrong_1", which is the problem that we want to solve. Therefore, the menu does not work as it should (image "Right_2") and the menu texts shown are mounted on top of each other (image Wrong_2).

I hope this explanation has been clearer than the previous one.

Thank you.


Right_1.png (870.6 KiB)
Right_2.png (301.1 KiB)
wrong_1.jpg (297.3 KiB)
wrong_2.jpg (195.3 KiB)
Fred 18 Jul 2020, 16:51

I can't reproduce that. Even on iPad you have "mobile" menu https://take.ms/9Jcuk (tested out on real device as well)

Alba 20 Jul 2020, 10:39

Hi Fred.
We tested in others real devices as well:

Samsung Galaxy Tab: https://monosnap.com/file/55diiYkcpraRT1tJdTwRKKK7cPchUo Iphone 7: https://monosnap.com/file/fKjy4tXA8OTjovCVmT0hjnfWWzxs4Q Samsung S10: https://monosnap.com/file/UCClCvjTxJ0o74GDKmGCxDsFFSDrLl LG K11: https://monosnap.com/file/UCClCvjTxJ0o74GDKmGCxDsFFSDrLl

We have used the firefox and google browsers.
Could you fix it?

Thank you.

Fred 20 Jul 2020, 11:59

I don't understand how are you doing that.
On all my devices I see the "mobile" menu - https://take.ms/W0eiS