• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 15.07.20, 11:07
  • Opened by: Raj Chandrachud
  • Closed by: Fred
  • Closed on: 15.07.20, 23:18
  • Reason: Closed
  • Comment: Glad to help!

Ticket #18629 - Product Page Error

Theme Settings > Product Page > Product Page Layout

When we select Layout as Default, the product page works fine

When we change this to product-page, the product page shows an error.

This page isn’t working
site is currently unable to handle this request.
HTTP ERROR 500

Unable to see any issue in console or anywhere so need your help to understand the issue.

product-page template opens in Page builder

I have installed this on a staging domain and even shifted to the main domain but in both cases it does not work

Prestashop Version 1.7.6.5

No other modules installed.

Theme "Alysum" v.5.5.1
Theme Settings v.2.0.0
prestashop:1.7.6.5
php_version:7.3.18 (Supported PHP since 5.6 to 7.3)
memory_limit:768M
allow_url_fopen:1

Thanks in advance.

Comments

Raj Chandrachud 15 Jul 2020, 11:32

Not sure what happened but I just duplicated the product-page layout and then deleted everything from product-page in page builder.

Added each element one by one and everything works.