• Priority: High
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 16.07.20, 08:38
  • Opened by: David BARRERE

Ticket #18642 - Page builder issue


I can’t have access to the page builder module.
It doesn’t load anymore and I don’t understand why.
In the logs, it seems that there’s an issue with the server during the ressources recovery/saving : (index.php?controller=AdminPspagebuilderProfile)
Please help me as soon as you can. I’m fully blocked.

Thank you in advance for your help,



Fred 16 Jul 2020, 12:00

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP

David BARRERE 16 Jul 2020, 12:14

Hi fred ! It's done !

Fred 16 Jul 2020, 13:36

back office shows a blank page https://take.ms/lA11i

David BARRERE 21 Jul 2020, 12:27

Hi !

I'm sorry, I had an issue with my web host.
The problem is solved, you can have access to my backoffice now.
And I still cannot use the page builder module.

Thank you in advance !

Fred 21 Jul 2020, 12:57

Now it works https://take.ms/lWalI