• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 29.07.20, 22:03
  • Opened by: Cathy Delmas
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #18731 - Mail Alert Module

Hi,

I activated the email alert module which is supposed to add a form to the product page so that the customer can be asked to be notified when the product will be available again. My problem is that this form is not showing.

Can you help me solved this problem?

Thank you

Comments

Fred 30 Jul 2020, 10:37

Hi, Cathy.
Could you please give me a link to a page where I can see the issue?

Cathy Delmas 30 Jul 2020, 12:45

Hi,
Yess of course :
https://boutiquepaloma.fr/sacs/49-129-cabas-filles-de-nimes.html#/7-couleur-beige/39-taille-taille_unique

Fred 30 Jul 2020, 13:25

I see Email Alerts form there https://take.ms/Mten6V

Lynda 02 Aug 2020, 17:44

Hi, Cathy !

I would like install the same form on product page. Which module did you install ? Is it Prestashop mail alerts ?

Thank you.

Lynda 23 Aug 2020, 15:15

I have the same issue. The form is not showing… How did you fix the issue, Cathy ?

Thank you.

Attachments:

Capture d’écran 2020-08-23 a... (146.6 KiB)
Fred 24 Aug 2020, 12:09

Try to reset your module, usually it works fine with no problems