- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 30.07.20, 14:29
- Opened by: Rafael Robledo
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #18736 - When I updated to 5.5.1 I get a 500 error
Hi,
I have the template with version version 3.8 and it works correctly, as soon as I copy the modules and template 5.5.1 it gives error and I have to restore everything. my php version is 7.2.32
thanks!!
Comments
Hi, Rafael.
Where I can see the issue? it’s hard to say what was wrong there
I can upload the modules and template with compilation and cache to no and reproduce the error. when this happens i can’t access
I hace Update to 5.5.1 template and my site not working I get 500 error, it is important since it is a store that is in production
thanks!!
What is your back office link? this one doesn’t work for me http://www.veneciacatering.com/ps_admin
Yes, this is. Always when I update the template version all my web (front and backoffice) doesnt work. I tried for 4 times and is impossible. What do you need for help me??
Is urgent!!
Thanks
the apache.error.log
‘PHP message: PHP Warning: require_once(/usr/home/veneciacatering/www/modules/ph_simpleblog/models/SimpleBlogPostAuthor.php): failed to open stream: No such file or directory in /usr/home/veneciacatering/www/modules/ph_simpleblog/ph_simpleblog.php on line 19\nPHP message: PHP Fatal error: require_once(): Failed opening required ‘/usr/home/veneciacatering/www/modules/ph_simpleblog/models/SimpleBlogPostAuthor.php’ (include_path=’/usr/home/veneciacatering/www/vendor/pear/pear_exception:/usr/home/veneciacatering/www/vendor/pear/console_getopt:/usr/home/veneciacatering/www/vendor/pear/pear-core-minimal/src:/usr/home/veneciacatering/www/vendor/pear/archive_tar:.:/opt/php-7.2/lib/php’) in /usr/home/veneciacatering/www/modules/ph_simpleblog/ph_simpleblog.php on line 19\n’
Give me a moment
Please disable Opcache module in your sever configuration, it doesn’t allow to use updated .php files
I just disabled it, you can already try
Now all seems works fine. Please test it out
is theme 5.5.1 ?? in backoffice puts 5.3.1. Which are the problem??
Thanks!!
you have 5.5.1 now https://take.ms/z4U02
Thank you very much!!
what was the problem? Why couldn’t I update it?
that is a “hard” update what requires assistance. Hard to explain what exactly was wrong
Hi,
I am testing and the shopping cart does not work, it did not use a header builder in settings and now it does not show other headers, if I use it not does it save the changes in header builder like the phone, …
Can you help me?? thanks
Shopping cart works fine for me https://take.ms/SBSsa
Try to clear prestashop cache in case you don’t see changes you make before