- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 03.08.20, 16:18
- Opened by: Blerim
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #18765 - Many Errors
1. Registration is not working neither on mobile, PC or AMP
2. Bankwire payment is not working
3. Its not posible to make diferent header for mobile and PC.
Comments
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP and Back Office
I did..
Puerto: 22
Protocolo: SFTP
Directory /2
1. I just registered successfully, you can see my account in your back office
2. Please make sure it’s configured correctly. That module always works fine.
3. If you have enabled AMP you will have different headers
Hello,
Point 1 and 2 are fixed.
Point 3. I know have different headers, my question was how to change the mobile header without changening the computer header. mobile header and AMP header has to look similar. as we talked on fb you said you can fix it.
I attach images how it looks now and how I´d like to look like.
Ather errors:
4. Sticky header is not working
5. Compare module is not working
6. Page builder, Footer builder and AMP homepage builder not working.. Loading all the time
Attachments:
pagebuilder.PNG(42.7 KiB)mobile-header-now.PNG(8.1 KiB)AMP-header-now.jpg(37.5 KiB)Mobile-and AMP-header-new.png(610.9 KiB)3. Mobile header has only one design. It’s possible to change the view with code customization
4. Please check out theme documentation about sticky header option https://alysum5.promokit.eu/promokit/documentation/#header 5. Compare module works fine https://take.ms/0mxQ8
6. it works now https://take.ms/LUecC
3. “Mobile header has only one design. It’s possible to change the view with code customization”
4. I checkd out the documentation and I have enebeld sticky menu but its not working..
The module Page Builder already was hooked to the “displayHeaderBuilder” hook
I dont understan about the code you give there.. how and where to add it!!!
5. Comapre module I see it works but the link on the top menu is not correct, it send to: https://decordeluxe.es/module/pk_compare/compare not on page: https://decordeluxe.es/comparison I can´t find where to change it, neither on compare module or header builder!!!
3. Yes. Please let me know what exactly do you want to change
4. you have to assign a class to and element you want make sticky, as described in the documentation
5. Fixed
3. I send u fotos before… look image: Mobile-and AMP-header-new.png
smth like this..
4. I am not sure what is the class.. I add “pk_top_menu” but no changes no sticky menu
Attachments:
Mobile-and AMP-header-new.png(610.9 KiB)3. will take some time to implement
4. Now you have sticky header https://take.ms/D964b
I dont see any sticky headr!!! I tried with different browesrs
3. Done https://take.ms/iWOOg
See the screenshot https://take.ms/D964b as you can see now the menu is sticky
3. Looks good thanks, but can u separate a bit the accout and cart icon please and make the logo a bit bigger..
and the search bar background to be the same all arround not more black down.. do you understan what I mean.. and there is not the “magnifying glass” and enter hit doesnt work!!!
4. About the sticky header I am not sure if we talk about the same think!! If I scroll down the page it suposed to be a sticky menu on the top of the page is it what you tell me.. because I tried with different computers no sticky menu on the top!!
Attachments:
chrome.PNG(188.9 KiB)mozilla.PNG(224.4 KiB)3. Header is modified as you like.
4. There are two easy steps to get sticky header.
- Go to Theme Settings → Header and define a class of “sticky” element.
- Go to Header builder and add that class to an element you want to make “sticky”
3. Header on mobile version is still the old one, can u make the same header as AMP and mobile, please.
On search bar there is not the “magnifying glass” and can you make when click enter to open the search result page.. the way you have made it noone will know have to scroll down to see the link to search results page!!!
4. Finaly I understan what I had to do.. but now the sticky header background is transparent.. I cant find were to change it!
6. I just add test product and the images are not visible on AMP product page!
Attachments:
mobile-header.jpg(26.6 KiB)new product page.jpg(17.7 KiB)3. it looks fine for me https://take.ms/4O9EH as for “magnifying glass”, there is no such option, you can see our demo it looks the same
4. how to change the background - https://monosnap.com/file/z1UryVLqKfgzEDgcu1phyrKbB9qd5x
5. Please give me a link to check it out
I understan you might be very busy but please respec a bit.. If you dont understan my question, you can say it but not answer just to say smth!!!
3. “Header on mobile version is still the old one, can u make the same header as AMP and mobile, please. - it looks fine for me https://take.ms/4O9EH "
I am talking about Mobile version noo AMP there are pages who switch to mobile like error page: https://decordeluxe.es/hhh what do u see here!?? I see the image: mobile.jpg Do you like that header?!
About “magnifying glass” I sow how it is on demo but on mobile version is normal search box with magnifying glass and search results page.. I dont think is to much work to change it because you already have it on mobile theme. image: magnifying-glass.jpg
4. “how to change the background - https://monosnap.com/file/z1UryVLqKfgzEDgcu1phyrKbB9qd5x” This option changes the background of entire website not just sticky menu background
5. Please give me a link to check it out - Now is working OK
6. New error - Now when the sticky menu is activated when I navigate on the web (with computer) shows the stiky menu on the top, please go to the website and check it!!!
Attachments:
mobile.jpg(30.5 KiB)magnifying-glass.jpg(35.5 KiB)3. I just added CSS fix into the Theme Settings → Customer CSS, now it looks like this https://take.ms/P1WZu (don’t forget to clear prestashop cache)
4. “This option changes the background of entire website” - it’s impossible. You can assign a background for the select section only
6. You have to add that class to whole row, but not to the widget - https://take.ms/vr5Rs
3. I see you have made some changes, looks better but not the same as AMP header!! If its to mucch work to make both headers the same leave it like that.. Also i see you have not add magnifying glass on AMP header I gues this is also to much work for you!! But at least make the Enter hit to take to the search results page, every website in the world works like that, people are used on it, otherwise they will think the search box is not working!!!
4. The sticky menu background is changed, thanks
6. You have to add that class to whole row, but not to the widget - https://take.ms/vr5Rs
Attachments:
new-page.jpg(44.2 KiB)normal-position.JPG(37.2 KiB)3. What is the sense? If you have enabled AMP, no one will see the desktop version on mobile devices. I have promised toy to customise mobile header and I did that for you.
6. I already did that for you. Added that class to the menu row https://take.ms/vr5Rs
There is no menu in the top https://take.ms/rhRds
3. What is the sense? If you have enabled AMP, no one will see the desktop version on mobile devices. I have promised toy to customise mobile header and I did that for you.
6. There is no menu in the top https://take.ms/rhRds
3. Please clarify what that means “But the “enter hit” is it to difficoult to make” because I can’t find the issue.
6. I just changed the class name from “sticky” to “pk-sticky” now it seems ok
3. Please clarify what that means “But the “enter hit”
Ok, I see. We will add it as soon as possible. But you already have a button for serach result page https://take.ms/Y28xg
OK, thanks..
Two more errors found:
1. Product Filter is not working good, please check it on categoy pages and search result page!
2. On mobile - I add products then click on “cart” icon then click on “CARRO” botton - goes to empty cart page
Attachments:
Product-filter.jpg(41.9 KiB)click-CARRO.jpg(39.6 KiB)empty-cart.jpg(22.7 KiB)- Product Filter is not a part of the theme, it’s a module developed by prestashop. Please make sure it’s configured properly. I never seen any problems with that module
- Make sure you have disabled an option “Re-display cart at login” in the “Shop Parameters” → “Customer Settings”.
I have some more problems, can you help please!
1. The compare page, https://decordeluxe.es/comparison doesnt work.
2. On Internet Explorer doesnt load the pages. img. internet-explorer.jpg
3. Add review on mobile there is no option to click enter or Save. img. review-mobile.jpg
4. Title on sidebar goes outside of the sidebar. img. title.jpg
5. Can you make shorter products name on category page mobile just like it is on desktop. It is so long and doesnt look nice, just make it one line, please.
5. On popup i cant find how to change the coler of “X” can you make it white please. img. fancy-box-close.jpg
Attachments:
compare-page.JPG(25.1 KiB)Internet explorer.JPG(77 KiB)review-mobile.jpg(35 KiB)title on desktop.JPG(12.6 KiB)title-mobile.jpg(46.9 KiB)title.JPG(35.6 KiB)fancy-box-close.jpg(48.6 KiB)1. Comparison page works fine for me https://take.ms/w3h6g with no problems
2. The theme doesn’t support IE, no one use it, and even Microsoft stopped support it https://www.microsoft.com/en-us/microsoft-365/windows/end-of-ie-support
3. Yes, there is no Save button, you have to click on stars to rate a product
4. I can’t find it, Please give me direct link
5. Fixed https://take.ms/WiH7U
6. Fixed
1. Its not working, please click on the link on the top “comparacion” 3. Yes, there is no Save button, you have to click on stars to rate a product
4. I can’t find it, Please give me direct link
Attachments:
comparacion.jpg(31 KiB)One more thing, is it possible when the products have attributes with different prices on the category page instead of “add to the cart” write “view product” and link to product page, so people has to choose the size or color before they add to cart! Many other website has this option..
Compare still works for me, see the video https://mega.nz/file/JZYUAapD#w4g3bPQnEVdt3fqX2hgE2KYMgXBQaN_YMKRhXroZ7LM
Other items need a bit time to check
Comments forks fine with no problems for me https://take.ms/mTZxC
and sidebar widgets titles as well https://take.ms/N6Zm1
Hello, haw are you!
Can you check smth please, I add products which has different colors but when I click on color the foto should change the the sofa with same color but not workig good, shows other foto!! look this 4 products here: https://decordeluxe.es/brand/1-the-english-chesterfield-company
Hi.
Please go to Compare module settings and disable Auto Compare option. We will try to provide a fix for that as soon as possible
OK, I did, now is working. I just found another problems,
- Stripe payment is not working on mobile
- My favorite products link on mobile is not working
attach.
Attachments:
stripe.jpg(35.9 KiB)mis productos favoritos.jpg(33.8 KiB)We currently working on new AMP module where this compatibility will be added. Hope it’s not critical and you can wait a bit
Oh, How long it wil take.. the shop is almost ready!!
I hope 1-2 weeks
Hello, please can you chack this errors:
- Stripe payment is not working on mobile - are you close to fix it?
- My favorite products link on mobile is not working! (go on my account then click “mis productos favoritos)
- When only cataloge product, please hide the price 0€
- Products with attributes (with different prices) on the category page instead of “add to the cart” write “view product” and link to product page.
- Website has problem with cache on mobile.. (or I dont know whay) but the slider not show all images, also on new products if u change some product get blank… also when i go to a category or brand on mobile.. is empty but than i add so many products I see always empty…
- On category page the image is deformated not original size
Attachments:
cache problems.jpg(47.5 KiB)cataloge products home page.j...(38.8 KiB)category page image.jpg(56 KiB)my favorite page mobile.jpg(14.8 KiB)novedades-new producs home pa...(15.1 KiB)slider home page.jpg(28.6 KiB)I have updated AMP module to the latest version. Now all should be fine
Hello, how are you,
1. Stripe payment is not working on mobile - OK, working
2. My favorite products link on mobile is not working! - OK, working
3. When only cataloge product, please hide the price 0€ and change text “add to the cart” to “view product” - NOT fixed (img. view-product.jpg)
4. Products with attributes (with different prices) on the category page cjange “add to the cart” to “view options” and link to product page. - NOT fixed (img. view-options.jpg)
5. Website has problem with cache on mobile. - NOT fixed (img. same-category-products.jpg, slider.jpg, same-category-products.jpg)
6. On category page the image is deformated. - NOT fixed (img. category-imagen-deformation.jpg)
New errors:
7. Header is changed, not the one you modified. (img. modified-header.jpg)
8. Dont show new tabs on mobile. (img. new-tab-computer.JPG, new-tab-mobile.jpg)
Attachments:
category-imagen-deformation.j...(66.2 KiB)modified-header.jpg(56 KiB)new-products.jpg(12.6 KiB)new-tab-computer.JPG(26.1 KiB)new-tab-mobile.jpg(52.5 KiB)price-zero-hide.jpg(39.2 KiB)same-category-products.jpg(26.3 KiB)slider.jpg(29.2 KiB)view options.jpg(54.6 KiB)view-product.jpg(38.8 KiB)Sorry for the delay.
3. Could you please give me a link, because I can’t find it
5. I don’t see the issue, please give me a link
6. Also I need a link
Hello, to see all this errors you have to use mobile..
3. Could you please give me a link, because I can’t find it - on homepage: https://decordeluxe.es/mob just roll down you will on new products (novedades)
5. I don’t see the issue, please give me a link - also on home page: https://decordeluxe.es/mob change the imagens or products with your finger, you´ll see some are blank. I just check now i attach img..
6. Also I need a link - Just click on any of brands (on home page slider:
https://decordeluxe.es/modulo/pkamp/manufacturer?id_manufacturer=6&link_rewrite=giorgio-collection&fbclid=IwAR0tzDPUyb_8AdF2HqabnaYwVd1ZuTMKlTh8Y-j9LSBaKIqioIqRug1vcho
https://decordeluxe.es/modulo/pkamp/manufacturer?id_manufacturer=6&link_rewrite=giorgio-collection&fbclid=IwAR0tzDPUyb_8AdF2HqabnaYwVd1ZuTMKlTh8Y-j9LSBaKIqioIqRug1vcho
Attachments:
deformated.JPG(31.4 KiB)original-size.jpg(32.7 KiB)novedades.jpg(15.5 KiB)slider.jpg(29.7 KiB)Do you have some cache enabled?
I need to edit for example this file /clickandbuilds/PrestaShop/sevenskins/themes/alysum/templates/mobile/catalog/_partials/miniatures/product.tpl
but nothing is changed in the from page.
Please comfort the path to file is correct
I dont know about cache. there is activated on backoficce you can see.
About the path it on 2/
Something wrong here. Is the FTP credentials correct? What is the correct path to the theme.
See my screenshot with explanations https://take.ms/eCnR2
its folder 2
sorry, but I don’t see it.
Please give me exact path
Do you see the filezila like me? You was doing changes before, what is the problem now??
Do you see the folder “2” There is the website!!!!
Attachments:
2.jpg(100.1 KiB)My fault. I was using wrong FTP credentials. Too much customers.
3. Prices are hidden when = 0
5. yes, I see a blank image but it loads fast for me and appears as soon as loaded, there is no way to change that because Lazy Load option is built-in AMP
6. Please make sure you have your source images dimensions as defined in Image settings - https://take.ms/9M3MI
HELLO, HOW ARE YOU..
3. Prices are hidden when = 0
5. yes, I see a blank… DID YOU DISABLE THE CACHE?? THE WEBSITE IS WORKING VERY SLOW!!!
6. Please make sure… - FIXED
Blerim
04 Oct 2020, 10:42
THIS 2 ISSUS YOU HAVE FORGOT :))
7. Header is changed, not the one you modified. (img. modified-header.jpg)
8. Dont show new tabs on mobile. (img. new-tab-computer.JPG, new-tab-mobile.jpg)
New errors:
9. ON PRODUCT PAGES, PRODUCTS WITH ATRIBUTES WHEN CHANGE ATRIBUTE THE PRICE CHANGES LIKE IT HAS DISCOUNT
img. product with atributes - price.jpG
LINK: https://decordeluxe.es/mob/product/187-puf-para-tocador-alchemy-detalles-abotonados-en-piel-lagarto-plateado
ONE MORE THING, I WANT TO BUY MODULE FOR REQUEST INFORMATION, DO YOU THINK WILL WORK WITH YOUR THEME: https://addons.prestashop.com/en/contact-forms-surveys/7876-request-product-info-gdpr-conpatible.html
…OR YOU CAN ADD THIS OPTION ON YOUR THEME (SOME THEMES HAS IT ALREADY) IF YOU CAN DO IT I WILL PAY YOU 50€
Attachments:
pc-homepage-novedades.jpg(77.3 KiB)product with atributes - pric...(47.3 KiB)3. Fixed on desktop was well
5. Cache is enabled now
7. Header looks fine on mobile https://take.ms/I5vPh I don’t understand the problem
8. Where I can see that new tab? I can’t find it
9. Fixed
If your module works fine with default prestashop theme is also will work fine with out theme.
As for the mobile (AMP), any third party module is not compatible with AMP by default. We have “AMPified” all prestashop pages and our own modules for the theme but we are not able to “AMPify” every third party module.
3.2 ON PC YOU HAVE FIXED THE AD TO CART WITH THE EYE ICON, BUT ON MOBILE IS STIL “ADD TO CART” ON CATALOGE PRODUCTS (ZERO PRICE) AND WITH ATRIBUTE!!!
7. Before I buy the theme you told me you will change the header on mobile, remember? And you did it but after theme (or module) update the changes you made (like img. modified-header.jpg) got lost!!
8. New tab has mustly of brands diferent descriptions or aditional information look: https://decordeluxe.es/sofas-y-sillones/213-1163-sillon-chesterfield-original-de-1-plaza-piel-tudor-8108666400024.html img: new-tab-1.jpg and new-tab-2.jpg and as you know 99% of people use mobile so its important to show new tabs on mobile too!
10. About module “request information” as I understan you this will not work on mobile. Can you add this option on PC and mobile?!
Attachments:
modified-header.jpg(56 KiB)new-tab-1.JPG(34.7 KiB)new-tab-2.JPG(119.3 KiB)3. Please give me a link where I can see a product with 0 price
7. I just make header like default AMP once more. Please make a backup of your store
3. All products of this brand are cataloge, price 0: https://decordeluxe.es/brand/11-soher-interiores-de-lujo
[Debug] This page has moved
Please use the following URL instead: https://decordeluxe.es/brand/11-soher-interiores-de-lujo
7. I just make header like default AMP once more. Please make a backup of your store
3. please try now, the Add to cart button is blocked if product is not available
7. Just keep a backup of your store
3.2 ON PC YOU HAVE FIXED THE “ADD TO CART” WITH THE “EYE ICON”, BUT ON MOBILE IS STILL “ADD TO CART” ON CATALOGE PRODUCTS (ZERO PRICE) AND WITH ATRIBUTE!!!
- I mean change the “add to cart” with “view product” and link to prduct page becouse if click on add to cart its not posible there is no stock.. no price!!
- products with atribute the same, as there are many option to choose so clients has to go first on product page select the option (color, leather type, marble type etc…) and then “add to cart”
Do You understan this… I dont know how many times I repeat?¿¿¿ 3 months and still not fixed the problems!!!
… Now you have make if there is cataloge product it looks like it´s “Not available”! This product is available just people has do go to product page and read the information.. were it sais “write us to know the price etc…” Thats why I ask yuo about module “request information” (10.)
I know my english is not good but its very easy to understan becouse you have made it on PS.. the “eye boton” on cataloge products and “cart botton” on normal products with stock!!!! CAN YOU DO IT ON MOBILE TOO??!!
7. Just keep a backup of your store - I dont understan what for I need a backup, if you refere to activate a backup when the web was with modified mobile header thats not posible I dont know when you made the change!!!
Attachments:
eye-icon.jpg(47.3 KiB)cart-icon.jpg(37.1 KiB)not available.jpg(92.3 KiB)3. There is no such option. You just have to click at product image to go to product page. If you want, I’ll hide that button at all
7. Never mind, you don’t have to make a backup
3. OK, hide it on mobile
7. will you make the change?
3. Added “View” button
7. What change? I already added AMP header option
Hello
3. Can you help me find were to translate (change) the “view” text. On spanish it has to be “Ver Producto” 7. There is no option to change header!!! On Layout Builder there is only AMP Homepage Builder. Were is it?
Attachments:
modified-header.jpg(56 KiB)3. Where I can see that View text? please teka a screenshot
7. First, go to Theme Settings → Header and see the option “Simple mobile header”. Then if you disable AMP you will have AMP header. This is nor AMP page https://take.ms/xj8Ek but with AMP header
3. On the new button you added.
https://monosnap.com/file/Jj0x2NvRjJCEMo8a1t3099c6QsKHRC
7. I see this is another error you have fixed.. but I am talking about moving the menu icon on the top left begore the logo and search bar under the logo.. you never see the screenshot I send all the time?!!? https://monosnap.com/file/34gpI2hUX3MTSGnCzUPE2mni93fVuE
3. http://alysum5.promokit.eu/promokit/documentation/amp/translations.html
7. Done https://decordeluxe.es/mob Updated files