• Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #18777 - Ecommerce Tracking not working

We have installed asylum on 1.7.6.7 and we see that Google Analytics default tracking module doenst work. https://addons.prestashop.com/en/analytics-statistics/4168-ganalytics.html

We can install Google Analytics via Tag Manager - no issue with that, but we want to use this module as it sends Ecommerce Data to Google Analytics (add to cart, orders, etc).

Do you know how to activate this on current theme? Website is moved from Warehouse theme where it worked ok.

thanks

Comments

Fred 04 Aug 2020, 19:43

Hi, Infora Marketing.
Please try the following trick. Go to Theme Settings → Footer. Find “Native Footer”. This option enables native prestashop footer hook “displayFooter”. Sometimes this option can be useful because some modules use this hook to output technical information.

Infora Marketing 04 Aug 2020, 21:55

we tried this - but it doesnt work.

But these analytics triggers are not fired on footer. This comes mostly on head + body.

I am not an expert, but if I look on module core files, it looks like this should be hooked as native.

https://github.com/PrestaShop/ps_googleanalytics

Fred 04 Aug 2020, 21:58

Yes, it requires native Prestashop Footer hook.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP, I’ll try to find out what’s wrong