• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 11.08.20, 02:37
  • Opened by: Ali Abdelwahed
  • Closed by: Fred
  • Closed on: 12.09.20, 19:17
  • Reason: Closed
  • Comment: Glad to help!

Ticket #18827 - some problems

Good evening
I bought the theme yesterday
But I ran into some problems
Please help me solve it as soon as possible
1- The size of the logo appears small as the attached picture How can make it bigger

2- There is a problem with the color filter it needs to be adjusted as soon as possible
And how can you enlarge the color box only without the name of the color to appear as in other themes as in the attached picture (color filterRTL , COLOR 2)

Attachments:

logo size.PNG (215 KiB)
color filter RTL .PNG (181.8 KiB)
COLOR 2.PNG (7.5 KiB)

Comments

Fred 11 Aug 2020, 10:58

Hi, Ali Abdelwahed.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP

Ali Abdelwahed 11 Aug 2020, 11:51

done

Fred 11 Aug 2020, 15:50

I just add CSS fix to the Theme Settings → Customer CSS

Ali Abdelwahed 12 Aug 2020, 02:45

1- After adding the mentioned code, a big problem appeared in the logo
As it shrinks ugly with different screen sizes as in the attached (Logo 1.png)
And it does not respond with all screens, It was supposed to appear as in the attached picture (Logo standard.png)

2- Layout Builder does not work, It continues to load as in the attached (Layout Builder.png) image on all pages and never works

3- Prices appear above the product name on the product page as shown in the attached picture (Prices.png)

4- We want only the color boxes to appear in the filter as in the attached image (color.png)

thank you in advance

Attachments:

Layout Builder.PNG (138 KiB)
logo 1.PNG (220.2 KiB)
Prices .PNG (474.2 KiB)
colors.PNG (200.1 KiB)
Fred 12 Aug 2020, 12:09

1. You can adjust the size as you like. Go to Customer CSS and change the code. I have no idea what sizes do you need.
2. Click “Settings” button in the Page Bulder and Disable “Async Requests” in case layout infinitely loading.
3. Fixed
4. Go to attributes and configure “color” as you like https://take.ms/8e3c5

Ali Abdelwahed 14 Aug 2020, 23:58

Can you add the CSS fix code again for problems with this ticket?
1- The size of the logo appears small as the attached picture How can make it bigger

2- There is a problem with the color filter it needs to be adjusted as soon as possible

3- Prices appear above the product name on the product page as shown in the attached picture (Prices.png)

Unfortunately when I encountered the error 500 problem I deleted all settings in an attempt to fix the problem

Fred 15 Aug 2020, 10:45

Logo

#header .logo {
    height: 60px
}

I can’t find a page with filter

Ali Abdelwahed 12 Sep 2020, 19:17

Thank you, Fred
You can close this ticket