• Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #19051 - update

Hello
I tried to update to version 5.5.1, but it doesn’t work

I tried before automatically in themesetting / general / checkupdate it finds me 3 versions but if I press on run, it tells me “Cannot reach the update server error, if I try to upload theme-modules 5.5.1 files to the server manually, it blocks me the site

best regards
Ilario

Comments

Fred 07 Sep 2020, 16:17

what theme version you had before an update?

ilario santamaria 07 Sep 2020, 16:22

5.4.0
I am attaching you image

Attachments:

update.png (13.6 KiB)
Fred 07 Sep 2020, 16:49

it will be a “hard” update because we have completely rewrite the most important module Theme Settings.
Please make sure you have installed Theme Settings 2020 module.

ilario santamaria 07 Sep 2020, 16:53

sorry where do i find the 2020 settings module?

Fred 07 Sep 2020, 16:55

in the Modules Catalog, if you already made an update

ilario santamaria 07 Sep 2020, 17:14

I’m sorry but no I find it, if it’s less complicated I can retrieve the thema from 0 then re-enter the custom css and js code

ilario santamaria 07 Sep 2020, 17:48

i found and installed theme setting 2020, installed version 5.5.1 but the shop no longer works

also I lost all the settings of my color theme css js ec ….

Fred 07 Sep 2020, 18:41

yes, as I wrote you, this is “hard” update. some parts has to be configured from scratch.
Where I can see the error?

ilario santamaria 08 Sep 2020, 15:07
Fred 08 Sep 2020, 16:43

as I can see you have a problem with header configuration. Go to header layout and add a widget “Header items” and configure it as you like

ilario santamaria 08 Sep 2020, 19:25

hi

everything was blocked, I put the classic prestashop theme and then put Alysum back and it started, tomorrow I will do the setting and let you know if everything is ok

but I have already seen that the languages ​​and the rest of the buttons at the top do not work well

Attachments:

img menù.png (6.8 KiB)
Fred 08 Sep 2020, 23:08

ok, let me know when you will configure it

ilario santamaria 09 Sep 2020, 11:56

hi

I made the settings of the theme, I still lack some details, but it seems to work

only thing i have two errors, i can’t update modules and i can’t use design / positions

i did the debug and the error is in the guide / size module see attached image

thank you so much

Attachments:

errore.png (21 KiB)
ilario santamaria 09 Sep 2020, 16:36

besides the problem of the guide size module, I noticed two other errors
one on the products page does not change the image for me, (but you only put me one of another product) by clicking on the colors-attributes-combinations.
second error does not work preview in the product categories list see images)

Attachments:

error anteprima.png (81.1 KiB)
error immagini.png (294.8 KiB)
Fred 09 Sep 2020, 20:40

1. i can’t update modules and i can’t use design - just ignore that, you already have updated modules, that is a question of version number in database
2. Uninstall Size Guide v.1.x and install 2.x
3. Fixed

ilario santamaria 10 Sep 2020, 11:01

Hi
thanks for fixing the two errors in the products.
I have removed the two size guides and installed version 2.0
The update window reappears, but they are all blocked, they are 5 yours and another module, but if I try to upgrade it gives me an error, so I cannot update anything
how can I do?

Fred 10 Sep 2020, 11:22

just ignore that, you already have updated modules, that is a question of version number in database

Another solution is to reset a module

ilario santamaria 10 Sep 2020, 11:28

the problem is not only in the guides module, but in all 5 modules yours and two other modules (see attachment)

Attachments:

upgrade.png (80.8 KiB)
Fred 10 Sep 2020, 11:28

try to reset

ilario santamaria 10 Sep 2020, 11:35

the theme?
do I reinstall it?

Fred 10 Sep 2020, 11:36

module

ilario santamaria 10 Sep 2020, 11:37

the module size guide I have already tried to reinstall and delete it but everything remains blocked by now

ilario santamaria 10 Sep 2020, 11:59

I was also looking at your other mods for example amp, if I try to configure them it gives me errors

another thing also in the products page I no longer see products of the same category and other things,

maybe it is better to uninstall the whole theme and try to install it again?

Attachments:

amp.png (117.7 KiB)
Fred 10 Sep 2020, 16:05

If it’s not hard for you better to install the theme for scratch.
you have to uninstall and remove all theme’s module before, then remove the theme and upload the latest version.

ilario santamaria 11 Sep 2020, 11:39

I managed to re-enter the theme, although I have to re-enter many things, but now it works fine, there are only three things wrong that you have already fixed
1 preview error
2 image error
3 search for products does not work

Attachments:

error anteprima.png (81.1 KiB)
error immagini.png (294.8 KiB)
error cerca.png (136.2 KiB)
Fred 11 Sep 2020, 19:43

Add is fixed now

ilario santamaria 12 Sep 2020, 08:28

Hello
thanks for correcting my mistakes, if it’s not too long would you tell me how, so i don’t bother you next time

then the size guide module still gives errors, I also tried to uninstall it but it always goes into error, if I try to insert a new module I crash see images.

one last thing i don’t see the same category products in the products page works only comments form

thank you

Attachments:

error innestare modulo1.png (54.5 KiB)
error innsetare modulo.png (21.3 KiB)
show error.png (20.5 KiB)
Fred 12 Sep 2020, 10:59

1. please make sure you are using Size Guide module v.2.0. Uninstall v.1.0
2. make sure “same category” module is installed and enabled
As for the fixes, it’s hard to describe. Just keep a backup of your store

ilario santamaria 12 Sep 2020, 11:15

module guide installed ver 2.0. the old one vers. 1.0 I uninstalled it before installing the new thema 5.5.1 from new, so it is not present, I also had to block the Promokit Captcha module as well
because it did not allow to send mail -contact us.

2) the module “same category” is installed and enabled, but I know that it is not present in the positioning of the modules, but I cannot insert it because size guide now blocks everything

Attachments:

product categoria.png (84.1 KiB)
size.png (46.1 KiB)
Fred 13 Sep 2020, 11:07

I just reset “same category” module and it works. I don’t understand what Size Guide module blocks?

ilario santamaria 13 Sep 2020, 11:25

hi Fred
thanks for fixing ..

even if the module is not present, it always blocks in B.O. inserting the modules and updating

Attachments:

error innestare modulo1.png (54.5 KiB)
error innsetare modulo.png (21.3 KiB)
upgrade.png (70.3 KiB)
Fred 13 Sep 2020, 13:44

please try now.
As for upgrade, you can ignore that because you already have all files updated

ilario santamaria 13 Sep 2020, 15:56

perfect the graft works, for updating, your modules are all updated, but the other modules are not, for example I have two waiting

Fred 14 Sep 2020, 11:41

try to reset those modules to get them updated

ilario santamaria 15 Sep 2020, 09:31

thank you very much for everything
you were really very kind

best regards
Ilario

Fred 15 Sep 2020, 09:32

no problem. you are welcome