- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 07.09.20, 15:58
- Opened by: ilario santamaria
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #19051 - update
Hello
I tried to update to version 5.5.1, but it doesn’t work
I tried before automatically in themesetting / general / checkupdate it finds me 3 versions but if I press on run, it tells me “Cannot reach the update server error, if I try to upload theme-modules 5.5.1 files to the server manually, it blocks me the site
best regards
Ilario
Comments
what theme version you had before an update?
5.4.0
I am attaching you image
Attachments:
update.png(13.6 KiB)it will be a “hard” update because we have completely rewrite the most important module Theme Settings.
Please make sure you have installed Theme Settings 2020 module.
sorry where do i find the 2020 settings module?
in the Modules Catalog, if you already made an update
I’m sorry but no I find it, if it’s less complicated I can retrieve the thema from 0 then re-enter the custom css and js code
i found and installed theme setting 2020, installed version 5.5.1 but the shop no longer works
also I lost all the settings of my color theme css js ec ….
yes, as I wrote you, this is “hard” update. some parts has to be configured from scratch.
Where I can see the error?
ok
www.bustedesign.it
as I can see you have a problem with header configuration. Go to header layout and add a widget “Header items” and configure it as you like
hi
everything was blocked, I put the classic prestashop theme and then put Alysum back and it started, tomorrow I will do the setting and let you know if everything is ok
but I have already seen that the languages and the rest of the buttons at the top do not work well
Attachments:
img menù.png(6.8 KiB)ok, let me know when you will configure it
hi
I made the settings of the theme, I still lack some details, but it seems to work
only thing i have two errors, i can’t update modules and i can’t use design / positions
i did the debug and the error is in the guide / size module see attached image
thank you so much
Attachments:
errore.png(21 KiB)besides the problem of the guide size module, I noticed two other errors
one on the products page does not change the image for me, (but you only put me one of another product) by clicking on the colors-attributes-combinations.
second error does not work preview in the product categories list see images)
Attachments:
error anteprima.png(81.1 KiB)error immagini.png(294.8 KiB)1. i can’t update modules and i can’t use design - just ignore that, you already have updated modules, that is a question of version number in database
2. Uninstall Size Guide v.1.x and install 2.x
3. Fixed
Hi
thanks for fixing the two errors in the products.
I have removed the two size guides and installed version 2.0
The update window reappears, but they are all blocked, they are 5 yours and another module, but if I try to upgrade it gives me an error, so I cannot update anything
how can I do?
just ignore that, you already have updated modules, that is a question of version number in database
Another solution is to reset a module
the problem is not only in the guides module, but in all 5 modules yours and two other modules (see attachment)
Attachments:
upgrade.png(80.8 KiB)try to reset
the theme?
do I reinstall it?
module
the module size guide I have already tried to reinstall and delete it but everything remains blocked by now
I was also looking at your other mods for example amp, if I try to configure them it gives me errors
another thing also in the products page I no longer see products of the same category and other things,
maybe it is better to uninstall the whole theme and try to install it again?
Attachments:
amp.png(117.7 KiB)If it’s not hard for you better to install the theme for scratch.
you have to uninstall and remove all theme’s module before, then remove the theme and upload the latest version.
I managed to re-enter the theme, although I have to re-enter many things, but now it works fine, there are only three things wrong that you have already fixed
1 preview error
2 image error
3 search for products does not work
Attachments:
error anteprima.png(81.1 KiB)error immagini.png(294.8 KiB)error cerca.png(136.2 KiB)Add is fixed now
Hello
thanks for correcting my mistakes, if it’s not too long would you tell me how, so i don’t bother you next time
then the size guide module still gives errors, I also tried to uninstall it but it always goes into error, if I try to insert a new module I crash see images.
one last thing i don’t see the same category products in the products page works only comments form
thank you
Attachments:
error innestare modulo1.png(54.5 KiB)error innsetare modulo.png(21.3 KiB)show error.png(20.5 KiB)1. please make sure you are using Size Guide module v.2.0. Uninstall v.1.0
2. make sure “same category” module is installed and enabled
As for the fixes, it’s hard to describe. Just keep a backup of your store
module guide installed ver 2.0. the old one vers. 1.0 I uninstalled it before installing the new thema 5.5.1 from new, so it is not present, I also had to block the Promokit Captcha module as well
because it did not allow to send mail -contact us.
2) the module “same category” is installed and enabled, but I know that it is not present in the positioning of the modules, but I cannot insert it because size guide now blocks everything
Attachments:
product categoria.png(84.1 KiB)size.png(46.1 KiB)I just reset “same category” module and it works. I don’t understand what Size Guide module blocks?
hi Fred
thanks for fixing ..
even if the module is not present, it always blocks in B.O. inserting the modules and updating
Attachments:
error innestare modulo1.png(54.5 KiB)error innsetare modulo.png(21.3 KiB)upgrade.png(70.3 KiB)please try now.
As for upgrade, you can ignore that because you already have all files updated
perfect the graft works, for updating, your modules are all updated, but the other modules are not, for example I have two waiting
try to reset those modules to get them updated
thank you very much for everything
you were really very kind
best regards
Ilario
no problem. you are welcome