• Priority: High
  • Status: Waiting on customer   Reopened
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 08.09.20, 23:38
  • Opened by: juan cantu

Ticket #19076 - HTTP 500 error after adding latin extended sym

i switch latin extende symbols to on (spanish mexico default lenguaje) and the back office crashed leaving a 500 http error
also a warning:

unlink(C//...modules/pkthemesettings/views/js/dynamic/customerjs1.js): Resource temporarly unavailable

i entered in (’_PS_MODE_DEV_’, true);

and i could change it back, but it didnt work nevertheless

so the front end is crashed now, and the back office is working only in develop mode



Fred 09 Sep 2020, 09:48

looks like permissions issue to delete empty file.
Can I have access to the website via FTP to try to fix it?
or you can try manually remove the file /modules/pkthemesettings/views/js/dynamic/customerjs1.js

juan cantu 09 Sep 2020, 20:00

i removed it, but still http500 error when not in DEV mode :(

also, im developing locally so no ftp access, what should i do?

juan cantu 09 Sep 2020, 20:14

actually when i try to change any setting on the back office it gives me this error:

Fred 09 Sep 2020, 20:17

I never seen such problem before. Is it possible to install the theme online?

juan cantu 09 Sep 2020, 21:33

i just saw thats only when i try to change things in the theme settings, everything else works just fine

Fred 09 Sep 2020, 21:42

it's hard to debug remotely. I need access to files to find out what's wrong

juan cantu 09 Sep 2020, 22:54

im working locally we dont upload anything to any server until everything works, i can send you any log information or files to any email.

Also if there is a way to reset theme configuration im in early stages of develop so there is no problem

thank you

Fred 09 Sep 2020, 22:56

I'm no sure it will help. I need to edit a file what has an error. In our localhost and demo server all works fine without such problem

juan cantu 10 Sep 2020, 04:09

I didnt mess with anything that i should mess with, I was following the steps of your documentation, if you are telling me that i have to spend money so you can work fixing an issue that i didnt create i will like to have a refund then, im not paying a hosting service just because your template crashed for no reason

Fred 10 Sep 2020, 10:14

to find out the reason of the issue I need access to theme files

juan cantu 10 Sep 2020, 17:31

i can send them via git , email or any other method

Fred 11 Sep 2020, 10:18

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile

juan cantu 11 Sep 2020, 15:09

are you even reading? what are you talking about...

Fred 11 Sep 2020, 18:35

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to let me access to theme files