• Priority: High
  • Status: Waiting on customer   Reopened
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 08.09.20, 23:38
  • Opened by: juan cantu

Ticket #19076 - HTTP 500 error after adding latin extended sym

i switch latin extende symbols to on (spanish mexico default lenguaje) and the back office crashed leaving a 500 http error
also a warning:

unlink(C//...modules/pkthemesettings/views/js/dynamic/customerjs1.js): Resource temporarly unavailable

i entered in (’_PS_MODE_DEV_’, true);

and i could change it back, but it didnt work nevertheless

so the front end is crashed now, and the back office is working only in develop mode

Attachments:

Comments

Fred 09 Sep 2020, 09:48

looks like permissions issue to delete empty file.
Can I have access to the website via FTP to try to fix it?
or you can try manually remove the file /modules/pkthemesettings/views/js/dynamic/customerjs1.js

juan cantu 09 Sep 2020, 20:00

i removed it, but still http500 error when not in DEV mode :(

also, im developing locally so no ftp access, what should i do?

juan cantu 09 Sep 2020, 20:14

actually when i try to change any setting on the back office it gives me this error:

Fred 09 Sep 2020, 20:17

I never seen such problem before. Is it possible to install the theme online?

juan cantu 09 Sep 2020, 21:33

i just saw thats only when i try to change things in the theme settings, everything else works just fine

Fred 09 Sep 2020, 21:42

it's hard to debug remotely. I need access to files to find out what's wrong

juan cantu 09 Sep 2020, 22:54

im working locally we dont upload anything to any server until everything works, i can send you any log information or files to any email.

Also if there is a way to reset theme configuration im in early stages of develop so there is no problem

thank you

Fred 09 Sep 2020, 22:56

I'm no sure it will help. I need to edit a file what has an error. In our localhost and demo server all works fine without such problem

juan cantu 10 Sep 2020, 04:09

I didnt mess with anything that i should mess with, I was following the steps of your documentation, if you are telling me that i have to spend money so you can work fixing an issue that i didnt create i will like to have a refund then, im not paying a hosting service just because your template crashed for no reason

Fred 10 Sep 2020, 10:14

to find out the reason of the issue I need access to theme files

juan cantu 10 Sep 2020, 17:31

i can send them via git , email or any other method

Fred 11 Sep 2020, 10:18

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile

juan cantu 11 Sep 2020, 15:09

are you even reading? what are you talking about...

Fred 11 Sep 2020, 18:35

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to let me access to theme files