• Priority: High
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 09.09.20, 12:01
  • Opened by: Samuele D'Arenzo

Ticket #19083 - Contact form doesn't send email.

I have tryed to send test mail and that works, i have tryed to make a order and work, i have tryed to answer to any email saved on client service and work.
Now, if i go on contact page ( https://www.zovena.it/contattaci ) and send any email the form send correctly to client service but no email sended to customer or server email ( i use postfix with mail php() ) and no emal to mail log registered from contact form.


Fred 09 Sep 2020, 21:14

I'm not sure that is the theme's issue. There is used native prestashop contact form module. See your error logs to find out a reason

Samuele D'Arenzo 10 Sep 2020, 09:51

I have some problem with "AH01630: client denied by server configuration prestashop" and can't clear cache, what can i do?

Samuele D'Arenzo 10 Sep 2020, 09:52

I'm using apache2 handler on php ( show on https://zovena.it/info.php ), can you give me some advice to fix this problems and improve server performance?

Fred 10 Sep 2020, 10:24

Please check out theme documentation about performance http://alysum5.promokit.eu/promokit/documentation/#performance

Samuele D'Arenzo 10 Sep 2020, 11:17

I have this problem on translation and i have applied advice from documentation about performance.


prod.log (740.1 KiB)
Fred 10 Sep 2020, 11:49

Prestashop doesn't support php v.7.3. Please downgrade to 7.2.x