• Priority: High
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 15.09.20, 16:40
  • Opened by: Inovflow

Ticket #19149 - Product tabs disappear

Hi,

My product tabs disappeared and I don’t know why, can you please help me?

Thanks.

Comments

Inovflow 15 Sep 2020, 18:45

Hi,

I'm having issues with this module.

I added some tabs and I'm following these steps:

- Open the product and go to modules

- In the Promokit Product Tabs Module I tried to click on the configure button and a message appears: update setting and I can't get access to the tabs. (please check out the attached image)

Attachments:

Fred 16 Sep 2020, 11:21

Hi, Inovflow.
Please try to reset the module

Inovflow 16 Sep 2020, 11:23

Hi,

I will try it.

Fred 16 Sep 2020, 11:28

go to modules manager, find the module and click Reset

Inovflow 16 Sep 2020, 12:04

I did it and apparently everything is working correctly, but in the future, if this fails again and my client loses all information again?

Fred 16 Sep 2020, 12:19

there is another way to investigate missed hooks and add the module to missed hook

Inovflow 16 Sep 2020, 13:51

I don't know how to do it, is it possible to help me? If you want I will send you my back office access.

Fred 17 Sep 2020, 11:38

but you wrote everything is working correctly