• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 18.09.20, 13:00
  • Opened by: gaetano leone
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #19188 - Problem POI in lookbook

HELLO, I bought the theme. I have to use lookbooks but I can’t put POINT OF INTEREST on the photo

Attachments:

Schermata 2020-09-18 alle 12.... (0.99 MiB)

Comments

Fred 18 Sep 2020, 18:51

Hi, gaetano leone.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

gaetano leone 21 Sep 2020, 10:02

Done

Fred 21 Sep 2020, 10:06

Yes, I see the issue.
I need access to the module though FTP

gaetano leone 21 Sep 2020, 11:14

ok… what do you need and where can I send them to you in private?

Fred 21 Sep 2020, 11:30

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile

gaetano leone 21 Sep 2020, 11:42

Done

gaetano leone 21 Sep 2020, 13:00

news?

Fred 21 Sep 2020, 13:01

we have a lot of other customers toto, please be patient and we will solve the issue as soon as possible.

gaetano leone 21 Sep 2020, 13:04

okok

Fred 21 Sep 2020, 13:31

The issue has been fixed. Please test to confirm the change
The module has been hooked into the necessary hook “displayBackOfficeTop”

gaetano leone 23 Sep 2020, 09:45

The POIs now work and I can add them, but then when I add the module on the home page with the page builder the site crashes and doesn’t load anymore

Fred 23 Sep 2020, 09:51

Yes, I see. Will try to fix it as soon as possible

Fred 23 Sep 2020, 10:09

as I can see you have no lookbook items, please add something in the module settings

gaetano leone 23 Sep 2020, 11:05

The POIs now work and I can add them, but then when I add the module on the home page with the page builder the site crashes and doesn’t load anymore

gaetano leone 23 Sep 2020, 11:31

The outfits are there

Attachments:

Schermata 2020-09-23 alle 11.... (1.73 MiB)
Fred 23 Sep 2020, 11:33

Yes, I see the problem. We are working to fix it as soon as possible

gaetano leone 23 Sep 2020, 11:35

notify me as soon as you have done because now even without that module the site no longer works

thank you so much

Fred 23 Sep 2020, 11:36

I just removed lookbook widget from front page and your site works fine now

gaetano leone 23 Sep 2020, 11:56

Perfect now it goes. Can you notify me when I can re-enter the lookbook module, because for my client it was the thing he chose this theme for

gaetano leone 24 Sep 2020, 15:10

Any news?

Fred 24 Sep 2020, 15:11

don’t worry, we are working on that…

gaetano leone 24 Sep 2020, 17:33

ok i wait

gaetano leone 24 Sep 2020, 18:04

are you working on the site? no longer lets me enter in the back end

Fred 24 Sep 2020, 18:05

we didn’t touch it. We are working locally

gaetano leone 24 Sep 2020, 18:05

ok i wait for your fix

gaetano leone 25 Sep 2020, 12:27

news?

Fred 26 Sep 2020, 11:54

The issue has been fixed. Please test to confirm the change

gaetano leone 28 Sep 2020, 10:09

Yes, great job. But as you can see in the picture the module is different from the one in the demo and the customer is complaining. is it possible to have it as the one bought or else at least fix the bugs highlighted in red?

Attachments:

Schermata 2020-09-28 alle 10.... (1.85 MiB)
Schermata 2020-09-28 alle 10.... (1.34 MiB)
Fred 28 Sep 2020, 11:17

Now it’s ok https://take.ms/vvEAQ

gaetano leone 28 Sep 2020, 12:25

ok it’s work thx

Fred 28 Sep 2020, 12:25

you are welcome