• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 21.09.20, 15:12
  • Opened by: Rafal Szymczak
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #19217 - no template files, 404 not found

When adding product descriptions, I have an error that the template files are missing. See attachment. Please help.

Attachments:

120032154_376015926749120_727... (101.9 KiB)

Comments

Fred 21 Sep 2020, 16:04

Hi, Rafal.
- Open Modules tab in the product configuration.
- See what modules are active.
- Go to Modules manager and disable those module.
- Check out the issue.

Rafal Szymczak 22 Sep 2020, 10:31

Hi,
Unfortunately I don’t have any product page modules.

Attachments:

Screenshot_2020-09-22 Katalog... (50.7 KiB)
Fred 22 Sep 2020, 10:32

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

Rafal Szymczak 22 Sep 2020, 10:39

Done

Fred 22 Sep 2020, 10:54

I just added product description with no problems https://take.ms/da9qN

Rafal Szymczak 22 Sep 2020, 11:52

This is some chrome plugin bug. Works on mozilla.
Thanks

Fred 22 Sep 2020, 11:55

you are welcome )

Rafal Szymczak 22 Sep 2020, 12:37

Can you help me with the Instagram plug? I wish it would look the same as yours https://alysum5.promokit.eu/complex/en/ and I have it http://www.blush.love/

Fred 22 Sep 2020, 20:11

1. Please try to reinstall Instagram module and enable Carousel Mode. Then go to Page builder and add a widget “Prestashop module” then select “Instagram” module from the list
2. If that will not help, please provide an access to your server through FTP. Currently I have no access - https://take.ms/UPpO7

Rafal Szymczak 23 Sep 2020, 08:54

I reinstalled, unfortunately it did not help :(
I’ve already fixed ftp access.

Fred 23 Sep 2020, 09:37

Now Instagram works fine

Rafal Szymczak 23 Sep 2020, 09:38

Great thank you very much

Fred 23 Sep 2020, 09:39

you are welcome