• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 23.09.20, 09:27
  • Opened by: maier patrick
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #19232 - AdminPspagebuilderImage controller not found

Hello,

I am having issues adding images to my Layout Page using the Page Builder. It seems a controller is missing or not working (see enclosed file).

Is there a way to fix it ? Thank you !

Regards,

Leanelis

Attachments:

Capture d’écran 2020-09-22 a... (45.4 KiB)

Comments

Fred 23 Sep 2020, 09:28

Hi, maier patrick.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP

maier patrick 24 Sep 2020, 14:30

Hi,

The fields have been filled. Access to the website is currently private, please use the same informations as those of the FTP to access it.
Thank you

Fred 24 Sep 2020, 16:03

Unable to connect 

Command:	USER promokit
Response: 	331 Password required for promokit
Command:	PASS *******************
Response: 	530 Login incorrect.
Error:        	Critical error: Could not connect to server
maier patrick 24 Sep 2020, 16:14

Hi,

We’ve updated the fields, can you try again ?

Fred 24 Sep 2020, 16:27

Still the same - https://take.ms/yHDkm

maier patrick 24 Sep 2020, 16:35

The update didn’t work. The address field is now correct. Sorry for the inconvenience.

Fred 24 Sep 2020, 17:38

I can connect now, but another password is required - https://take.ms/6NTQF

maier patrick 25 Sep 2020, 09:16

Hi Fred,

Yes, the website is not available to the public yet, so we’ve set a private access. Please use the same login / password we gave you for FTP connection.
If it still isn’t working, we will disable the private access temporarily.
Thank you

Fred 25 Sep 2020, 10:44

The issue has been fixed. Please test to confirm the change

maier patrick 25 Sep 2020, 11:30

Thank you, it’s working now !
Have a nice day,

regards

Fred 25 Sep 2020, 11:34

you are welcome