- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 23.09.20, 09:27
- Opened by: maier patrick
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #19232 - AdminPspagebuilderImage controller not found
Hello,
I am having issues adding images to my Layout Page using the Page Builder. It seems a controller is missing or not working (see enclosed file).
Is there a way to fix it ? Thank you !
Regards,
Leanelis
Comments
Hi, maier patrick.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP
Hi,
The fields have been filled. Access to the website is currently private, please use the same informations as those of the FTP to access it.
Thank you
Unable to connect
Hi,
We’ve updated the fields, can you try again ?
Still the same - https://take.ms/yHDkm
The update didn’t work. The address field is now correct. Sorry for the inconvenience.
I can connect now, but another password is required - https://take.ms/6NTQF
Hi Fred,
Yes, the website is not available to the public yet, so we’ve set a private access. Please use the same login / password we gave you for FTP connection.
If it still isn’t working, we will disable the private access temporarily.
Thank you
The issue has been fixed. Please test to confirm the change
Thank you, it’s working now !
Have a nice day,
regards
you are welcome