- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 25.09.20, 04:05
- Opened by: juan cantu
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #19259 - Facebook log in not working
I have all configurations for facebook module, following documentation, still not working the log in like in demo, developing site “pruebassenties.com”
Comments
Please update back office link in your profile, current one seems wrong
done
Unable to open back office link https://take.ms/3FOv8
i think I had a typo its .com not .mx :)
now the link is correct but credentials are not
try again with the same pasword it should work now :)
as I can see all requests to Facebook are blocked. You seems have you add your domain to white list in the Facebook app settings
white list in facebook page and app are configured correctly, when you try to create an account even if its not with facebook log in, it shows an error 500
Please try to disable Promokit Captcha module.
Done, did not work
When I try to login first time it registers me a s a customer but prestashop doesn’t let to login https://take.ms/9JPzu. Do you have error logs to see maybe there are some errors registered?
I think there is some sort of misconfiguration with languages i can only see error logs with development mode (i think you turned it on right?) on but i dont see any that could mess with “my account section” because its not only facebook but also normal registration itself that shows error 500, umm..
I checked in developers.facebook for possible errors but its actually all good, there is no errors with connecting to the API
Attachments:
Capture.PNG(38.8 KiB)I checked in developers.facebook for possible errors but its actually all good, there is no errors with connecting to the API
Attachments:
Capture.PNG(38.8 KiB)but you should have your server error logs, could you please check?
Sure i leave a screenshot of the errores i found
Attachments:
captura error log.PNG(136.4 KiB)Capture.PNG(63.6 KiB)the Capture error also happened when trying to do a checkout
but the Captcha module is not even installed https://take.ms/wFVHD
do you have another captcha module?
No i have not installed any module that is not in the documentation of your theme, but you before told us to disable the captcha module, i could install it again.
that captcha error is from september 24, the facebook login issue is new
we spent much time on that with no result. The module usually works fine, what’s wrong in your case I have no idea. Hope to find a solution soon
I have followed all documentation on your theme, this is not our fault no matter the time, how can you tell me “hope to fina a solution soon”.. ?
As you can see the credentials are well configured, FB.login() is already connected but it doesnt go actually register, i saw you had a problem before in other comments but i didnt see any solution at least in the tread
Attachments:
login error.jfif(92.8 KiB)maybe you have another module what call Facebook scripts.
Please check out troubleshooting page https://alysum5.promokit.eu/promokit/documentation/pkfacebook/ in the very bottom
I did a fresh installation to see if it was a configuration on my part, which is not, everything that your documentation says i have done, no result, if there is no facebook log in there is no user registration
Please disable Facebook module for a while.
As you can see the module works fine in our demo, so the problem is in configuration.
We are trying to understand what’s wrong, hope to find an answer soon.
facebook login was messing with all the registration protocol, now that is disable i can buy products, i dont know whats the issue because i can see that your demo works, i would like mine to work too
we are trying to find out what’s wrong