Promokit Helpdesk Alysum

Hi Fred,

All fields are filled out !
Let me know if you need any additional information.

Regards

Hi Fred,

I didn’t have the option to set the ticket to CRITICAL or I missed it but my store is currently in MAINTENANCE MODE and I am receiving my next collection today ! I can’t open the store without pictures on the mobile product pages and a 404 when users click on the main page logo.

Should I consider Premium Support to get this out of the way ASAP ?

Thanks in advance.
Regards

Hi,

I just checked but the issue is still here and now there is no more products on the Desktop homepage as well.

I updated the access to BO in my profile and checked it worked! Sorry for the inconvenience.
If you need any additional information, just let me know!

Regards

Thanks a lot !
I’ll check right now for the “new” products !
Also I was wondering, how do I disable the floating bubbles on the product page ?

I checked for the products but as it says newest, why doesn’t it get the lastest created products ?

No ! I mean those (or this :s) //monosnap.com/file/JgaGHn91R6HppzQ4uFVWbx93zHXaBQ

After the issue is fixed, could you please tell me what was causing the errors ? This way if we get it again we’ll be able to fix it on our own ?

it’s on the mobile version, not the desktop one !

Hey Fred, just wondering if everything’s ok ? We announced to our customers that we would be up on wednesday ! Do you think it’ll be okay ?

Thanks ! it’s good for the button but there are 2 problems that were not fixed yet :

1- when clicking on a product of the product list « Nouveautés » on the mobile homepage we get a 404 (and it’s a Desktop 404 ie: see menu) .

2- no product image on the product page

Thanks !

The 404s are gone and the pics are back but for the leggings and tops all pics aren’t the same size.

Some are big and others are smaller or thinner.

Earlier when it worked all the pics were the same fixed size.

Is it possible to set it back that way ?

Moreover can you tell me what was wrong ? this way 1) we don’t reproduce the behavior that created the issue and 2) we can fix it ourselves next time ?

here’s an example :
https://www.dropbox.com/s/2j22wwom42uda17/Photo%2029-09-2020%2017%2039%2022.jpg?dl=0

https://www.dropbox.com/s/v4ujdhyo9f5c0gi/Photo%2029-09-2020%2017%2039%2017.jpg?dl=0

https://www.dropbox.com/s/m1r7dn4s8trjzvm/Photo%2029-09-2020%2017%2039%2011.jpg?dl=0

as you can see the 3 pictures have different sizes.

this occurs only for tops and leggings.

this issue also appears on the desktop product page

see here :
//www.dropbox.com/s/mr4184jmnbg8u7u/Vid%C3%A9o%2029-09-2020%2020%2013%2045.mov

Hi Fred, how is it going ? any updates ?

thanks in advance

Ok thanks I’ll check the images one by one to see if the ratio is good !

Before we wrap this up, can you tell me what caused the issue / how you corrected it ? Or just tell me the list of the files you modified so I can check them out and make a DIFF with the last back up I made before creating the issue ?

Hi Fred,

Just saw something problematic on the mobile version !
This might not allow us to be up on time for todays relaunch…

Here’s a pic of the issue :

//monosnap.com/file/gESFttgyLeNdckipmxQKz6c12lDZFs

As discussed in Premium chat, here are the issues we still have on the shop :
- if the product page is accessed for anywhere else it works correctly ! But when you go to the 3-vetements page and click on a product, and then on the product page switch the colour then the URL is switched to another product with the wanted colour (Ex : On WHITE TOP page when you click on ORANGE colour, we see a ORANGE LEGGING picture and we can see legging in the URL)
- The Size Guide on AMP is poorly displayed ! We have a table and people have to scroll to see it fully… - We have a blue frame around the ‘X’ button in the AMP menu (see picture below)… Is it possible to hide it please ?
- We have an issue with the search field… we wanted to put it in french but when we do so, it is displayed poorly because the word (”Rechercher”) touches the icon ! I tried to correct it with custom CSS but it didn’t work…

Hi Fred,

Any updates ? The Premium chat bubble has disappeared !

Hi Fred,
Sorry for the delay, I had a personal issue to deal with.
1. The size guide is indeed readable but at the same time very poorly displayed since words are cut in a weird manner. I think we’ll use a picture instead. We’ll have to see later.
2. We have the blue frame on chrome and safari on iOS but since it’s hard to deal with and not critical, let’s just drop it.
3. Finally, thanks for changing the search width this works perfectly ! But you misspelled a word : it’s ‘Rechercher’! Not ‘Recherecher’.
Thanks a lot for the explanation with CSS ! This is great information !
Let me know when any other item is fixed ! I’ll be more reactive this time.

Regards,

1. The screenshot you sent me illustrates the problem : “LONGUEUR” is spelled “LONGUEU
R” for example ! The linebreak splits words that are not supposed to be split.

2. I’ll check it myself

Moreover do you have any update on our main problem that is still here and is very problematic : The url that are modified when user switches colour on desktop ? This is really bad user experience since people cannot see the article they are looking predictably !

Still not working… //monosnap.com/file/Xnaa7xUOAiJAkqUEhx3uZ0U4zxxmEv

We added new products that we are launching tonight (new variants with colour green) ! But we have an issue now on mobile when you select “SHORT” product there is no add to cart button even though we added products to the inventory ! What is going on ? we didn’t have these issue before the manipulations you made to fix the issue… we cannot keep on going like this… Customers are starting to tell us about issues ! We care about our customers and want to provide top service… I thought the issues would be corrected by now but we still have them and moreover we have new ones appearing as time goes by…

We also got an email from google stating that one of the CSS files of the theme aren’t AMP compliant because they are too long !
Translation of the email :

Errors can prevent your page or feature from appearing in Search results. The following error was found on your site :
The stylesheet indicated by the author in the “style amp-custom” tag is too long The limit is fixed at 75000 bytes.

Original sentence : “La feuille de style de l’auteur indiquée dans le tag “style amp-custom” est trop longue. La limite est fixée à 75000 octets.”

https://sevenskins.fr/mobile/product/20-short-shape#/1-taille-s/32-couleur-vert

This needs to be fixed fast we are loosing customers right now…

come on man ! We just added green product less than an hour ago ! Go to the green shorts ! the link I provided you ! and check the back office if you want for that product…

https://monosnap.com/file/YV56e79aqInTh5j32hJWYgNXYI0hvm

Moreover, the screenshot you sent shows you’re on Desktop while the issue is on the mobile version ! You asked for a link and don’t use the link I provide…

The button is back thanks !

However we still have an issue ! The message saying that there is no stock is still here and might confuse users…