• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 28.09.20, 15:32
  • Opened by: Dubus Dorian
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #19274 - Page Builder - infinity load

Hello,

Since I made the automatic theme update, I have an infinite load on the page builder. Async synchronization is indeed deactivated but that does not change anything.

For the header builder and the footer builder I don’t have this problem.

Moreover, after updating, all my settings were reset to default. I wanted to import my settings using the .json file that I had export before but it doesn’t work.

Theme “Alysum” v.5.6.0
Theme Settings v.2.0.2
prestashop: 1.7.6.2

Thanks for your help, have a nice day,
Dorian

Comments

Fred 28 Sep 2020, 15:50

Hi, Dorian.
Click settings and disable Async option https://monosnap.com/file/MDBymntq6Hk9Lx6iCZZnfTw4eFRkx6

Dubus Dorian 28 Sep 2020, 15:55

Thanx Fred, but has i said before, the async option his already disable :) You have an other idea ?

Thank you

Fred 28 Sep 2020, 16:00

Sorry, missed that.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP

Dubus Dorian 28 Sep 2020, 16:05

ok it’s done, you have all the informations.

Fred 29 Sep 2020, 00:11

Page builder works fine for me https://take.ms/BWdRJ As for update issue, yes, that’s most hard update because we have developed completely new Theme Settings module to keep it compatible with upcoming prestashop updates.

Dubus Dorian 29 Sep 2020, 10:00

Hi Fred,

Thanks for the explanations and sorry for this ticket, the problem was with my browser … I cleared the caches and now everything is working correctly. I thought it was from the theme update.

Good day and thank you again for the responsiveness.
Dorian

Fred 29 Sep 2020, 10:27

no problem, you are welcome