Promokit Helpdesk Alysum

yes ready, how long will it take? Now, after updating the version of the presta, the site began to work somehow incorrectly, I’m now trying to resolve this issue with the person who put the update. can I write to you a little later, when this problem is solved

yes ready, how long will it take?

FTP access is enabled on the hosting.

maybe so skulakova_support, I don’t know, I’m sorry

have you already started updating something? I got this line and instagram disappeared

can you temporarily turn off the store while you update everything?

Tell me, what you have done could not affect what is in the product editor, but now it is? and i can’t edit the text

you yourself created FTP through my hosting. I sent everything I have, please tell me what to do. so that I can grant you access?

I’m trying to resolve this issue

try like this. I created a new FTP account
skulakova_alysumsupport
#Supportamber

try like this. I created a new FTP account

I’m trying to resolve this issue

Yes hosting name beget.com

the name of the server may be suitable:skulakova.beget.tech

I cannot enter the Module Directory and
Module Manager. Throws error 500.

support responded, and you need to specify as the host name skulakov.beget.tech

I cannot enter the Module Directory and
Module Manager. Throws error 500.

theme settings do not work when I go to first page 1, when I take risks, page 2

for some reason, a section with reviews is displayed on the product and blog page, although it is not in the page builders.

But if I turn them off, they turn off everywhere, and I need them on the main page and at the bottom after the product description

this problem still remains in the product editor

on the category page, the product is not displayed in a grid, although I changed the settings

why is the “Scroll To Top” Button on the right in the upper corner and when the page is scrolled, the button remains at the top

search doesn’t work when you go to the category page

all the time the product is being loaded when you click “add to cart”. And in the shopping cart it appears only after refreshing the page or switching

The search works on category pages with no subcategories.

For some reason, the settings are not applied, although I clean the cache.

I can’t do anything in the table on the category page, the product was shown in 3 columns, not 4.

I tried the back office of the product editor both in incognito and in another browser, if the product is enabled, then the problem remains and the settings are not applied

and the up arrow is still glued to the left for some reason, and when you scroll down the page, it remains there

Thanks a lot, but pictures still won’t load in amp

pictures are not loaded into amp :(

appeared, thanks

tell me why my whatsapp icon does not light up, only on some pages.

And the search does not work on category pages where there are still subcategories

yes, it also works for me, but not on all pages, for example, in the category of massage sticks, where there are no subcategories, it works. And if you go to the category of beads or bracelets, where there are more subcategories, then the search does not work

As for the reviews, I had the pk testimonial module, remember yesterday it was displayed on all pages after updating the theme. I saved a backup with reviews in cvs. I reinstalled the module, it began to work correctly, but the old reviews were deleted by itself, is it possible to somehow load from the reviews from the cvs backup into a new module. I will attach the file

Also, could you please tell me how to make such a menu for accordions in the amp footer. I have not found a footer editor in page builders.

Thanks. everything turned out, please tell me how you can make such a cap, I saw someone who also uses the theme. I thought it was like in the footer, but it didn’t work out. https://drive.google.com/file/d/1BUMnEw5Oix9ugtuLNBlR-WRsO-yFTuRw/view?usp=drivesdk

don’t know why but some of the slider revolution functions are blocked, when clicking, their window appears but then all the screen become greyish and the only solution I have is to refresh the page, i noticed this issue with the following buttons (might have more):
- add layer button is not working,
- duplicate slider is also blocked

You can see the image enclosed to show you the issue.

yes, everything is in order with the module, but what about the header builder, like here, where I can read about it to do the same. I would like to add my phone number to the header of the site. //drive.google.com/file/d/1BUMnEw5Oix9ugtuLNBlR-WRsO-yFTuRw/view

thanks

I just saw that you said that I can add reviews manually, what do you mean? I need what I have to upload to a file on the hosting or just re create and write reviews ?

I realized thanks

Please see what could be the reason. After updating I still have this problem with the textbox, I have to refresh the page many times to make it appear. And when saving, the error “CMS→ meta_title property is empty.”

ok, thanks.
I discovered another problem, the currency icon does not work for me, there is no way to switch it, only in the mobile version

I placed the module in all the header hooks where it worked, but everything does not work early

yes, everything works, thanks. Tell her more, what value I need to set in the Maximum width of the product position, so that there are 3 products in a row on the category page, I have 248-343, and before the update it showed 3, and now 4

For some reason, the pictures of goods are not loaded again for me, until you update the page, show that the download is in progress, then they do not load, and after the update immediately

ok, thanks.

I noticed that in the kids version, the right side of the page is sometimes not clickable. I suspect this is due to the location of the Facebook messenger.

Oh, I made a typo, desktop

here on the video you can see that periodically the right side stops working, when I opened the element code, there is a rectangular zone, just where it does not work when pressed

https://drive.google.com/file/d/1sw89J1xkuLSBwcIJcc0fzu7KoRKMxAKt/view?usp=sharing

Yes, I looked now in chrome and everything works there, maybe this is a problem in Opera. Tell me if there is any way to speed up the loading of the site and images, maybe you know the module for optimization. I sort of compress images before uploading to the site, but Google speed still says that it is very slow and still ask to configure font loading.

yes, I set it up, but the indicators in google are still low