• Priority: High
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 29.09.20, 15:17
  • Opened by: LUCA SEQUNIO

Ticket #19287 - Fatal error 500

Good morning, the website is my internal error 500, and I think it depends on the theme, how can I solve it?

Comments

Fred 29 Sep 2020, 15:18

Could you please give me a link to a page where I can see the issue?

LUCA SEQUNIO 29 Sep 2020, 15:21

[29-Sep-2020 11:28:20] WARNING: [pool coralshop.it] child 10270 said into stderr: "NOTICE: PHP message: PHP Fatal error: Uncaught Error: Class 'Promokit\Module\Pkamp\Classes\Context' not found in /var/www/vhosts/coralshop.it/httpdocs/modules/pkamp/classes/Amp.php:296"
[29-Sep-2020 11:28:20] WARNING: [pool coralshop.it] child 10270 said into stderr: "Stack trace:"
[29-Sep-2020 11:28:20] WARNING: [pool coralshop.it] child 10270 said into stderr: "#0 /var/www/vhosts/coralshop.it/httpdocs/modules/pkamp/controllers/front/product.php(226): Promokit\Module\Pkamp\Classes\Amp→injectCSS(Array)"
[29-Sep-2020 11:28:20] WARNING: [pool coralshop.it] child 10270 said into stderr: "#1 /var/www/vhosts/coralshop.it/httpdocs/classes/controller/Controller.php(292): PkampProductModuleFrontController→initContent()"
[29-Sep-2020 11:28:20] WARNING: [pool coralshop.it] child 10270 said into stderr: "#2 /var/www/vhosts/coralshop.it/httpdocs/classes/Dispatcher.php(515): ControllerCore→run()"
[29-Sep-2020 11:28:20] WARNING: [pool coralshop.it] child 10270 said into stderr: "#3 /var/www/vhosts/coralshop.it/httpdocs/index.php(28): DispatcherCore→dispatch()"
[29-Sep-2020 11:28:20] WARNING: [pool coralshop.it] child 10270 said into stderr: "#4 {main}"
[29-Sep-2020 11:28:20] WARNING: [pool coralshop.it] child 10270 said into stderr: " thrown in /var/www/vhosts/coralshop.it/httpdocs/modules/pkamp/classes/Amp.php on line 296"

Fred 29 Sep 2020, 15:24

The issue has been fixed. Please test to confirm the change

LUCA SEQUNIO 29 Sep 2020, 15:30

The problem has not been solved, if I go to CLIENTI then the item CLIENTI from me on the error page

Fred 29 Sep 2020, 15:33

Please give me a link

LUCA SEQUNIO 29 Sep 2020, 15:34

If you give me an email, I'll send you the email that sent me my internet provider with the log

Fred 29 Sep 2020, 16:02

but that is back office error. I have enabled Debug mode to see error messages and there is no any mention of a module or the theme. Something wrong with your prestashop or server